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Discuss Leaking shower question in the Bathrooms, Showers and Wetrooms area at UKPlumbersForums.co.uk.

  1. Theo2017

    Theo2017 New Member

    hi all,

    I have a question I hope someone can advise. I have a shower in the bathroom over the bath, it has an overhead head and a handheld one which are controlled by a diverter valve, there is also the shower tap that controls the temperature and flow in one.

    The shower now has a leak, if I turn the diverter to the overhead it leaks from there and if I turn it to the handheld it leaks from there.

    The issue I have is we have recently Brought a new bathroom suite which is getting installed at the end of the summer so I don't really want to pay out a couple of hundred pounds to fix this as it's all going to get ripped out anyway.

    Is there any way I can do a temporary fix to this to stop the leak? I thought if maybe buying some of that flex seal tape and taping the handheld one so it doesn't leak out and just temporarily using the overhead one, is that something that will cause me more problems? Does anyone have any advice regarding this.

    Thanks in advance for any advice.
     
  2. Harvest Fields

    Harvest Fields Trusted Plumber GSR Top Contributor!!

    Can you not get the cartridge for it?
     
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  3. Theo2017

    Theo2017 New Member

    Thanks for the reply. This particular shower was from screwfix about 7 years ago and they no longer seller it. Can you get generic cartridges or are they all specific per tap?
    The new system is all Crosswater and I've brought extra cartridges should this happen in future.
     
  4. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    If you want to know what cartridge is required just upload a couple of pics here or send them to showerdoctor they'll give you an advise on what you need and how much it is.

    As mentioned best would be changing the cartridge
     
    • Like Like x 1
  5. Theo2017

    Theo2017 New Member

    Thanks. Is it a simple job to change a cartridge, like a diy job or do I need a plumber?
     
  6. Harvest Fields

    Harvest Fields Trusted Plumber GSR Top Contributor!!

    Depends on how confident you are at stuff like that. If you are hesitant, get a plumber in.
     
  7. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    Have you got any pictures ?
    Edit because I had the same question asked. :)
     
    • Like Like x 1
  8. Theo2017

    Theo2017 New Member

    This is the unit

    Dropbox - Photo 13-07-2017, 23 18 12.jpg

    Was originally from screwfix. I've taken a look and can't see any way to remove the front part. Could it be possible that the cartridge goes in from the back?

    Thanks
     
  9. Harvest Fields

    Harvest Fields Trusted Plumber GSR Top Contributor!!

    There will either be a grub screw hidden on the opposite side to the handle or a grub screw underneath the handle.
     
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  10. Theo2017

    Theo2017 New Member

    There definitely isn't a visible screw/grub screw around the front couple of parts. Tomorrow I will try and remove the handle. Should it just twist off with pliers? Not too worried about scratching it as it's all going in the bin soon.

    Thanks
     
  11. JCplumb

    JCplumb Plumber

    Yes.
     
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  12. Theo2017

    Theo2017 New Member

    Perfect thanks. Will give it a try tomorrow and update with the result.

    Thanks for the help.
     
  13. Plubber

    Plubber New Member

    Have you managed to resolve the leak issue?
     
  14. Theo2017

    Theo2017 New Member

    The drama continues, so just to update, I went to turn the stopcock off to shut off all the water and it was totally jammed, I didn't want to break it or damage it any more so Homeserve is coming out on Wednesday to fix the stopcock. Once fixed I'll be able to hopefully get the tap off to get photos of the cartridge. I will update as soon as they have fixed the stopcock and I can turn off the water. :)
     
  15. Theo2017

    Theo2017 New Member

    Hi, so the stopcock is fixed. I removed the handle, there was a nut underneath which I removed. after a lot of twisting back and forth I took off the front handle. This is what I have left:

    Dropbox - Photo 19-07-2017, 16 32 04.jpg

    There was a small metal washer at the front which I removed.

    Does anyone have any ideas how I can remove the cartridge. Not too sure what part to try and move next.

    thanks for any advice.
     
  16. JCplumb

    JCplumb Plumber

    If you remove that circlip I'm guessing the next cover will pull out unless it has its own grub screw or similar.
    It's possible that it unscrews, but I don't think so given the indicator on it and that raised bit of metal is probably a stopper for the handle, which makes it doubtful that the part twists.
     
    • Like Like x 1
  17. Theo2017

    Theo2017 New Member

    By circlip are you referring to that metal ring? I moved it a little bit yesterday and it is very tight, will it go back on easily enough?
     
  18. JCplumb

    JCplumb Plumber

    It should do if you don't expand it too much.
     
    • Like Like x 1
  19. Theo2017

    Theo2017 New Member

    Latest update, I removed the circlip and took off the next part of the shower.

    Dropbox - Photo 20-07-2017, 17 31 15.jpg

    i cannot see any screws or anything now. The end looks like a spanner might turn it but didnt want to do anything without asking here first as I'm not sure what to do next to get to the cartridge.

    thanks again
     
  20. JCplumb

    JCplumb Plumber

    Are they two screws in the next collar? If so undo them, remove the collar and the cartridge should pull out.
     
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  21. Theo2017

    Theo2017 New Member

    No they're not screws, they're guides for the collar so it only goes in straight. I checked as I thought they might be screws.
     
  22. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    you need to use the spanner flats / box spanner to undo it

    its going to be tight
     
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  23. Harvest Fields

    Harvest Fields Trusted Plumber GSR Top Contributor!!

    Good look
     
    • Like Like x 1
  24. Theo2017

    Theo2017 New Member

    ok so i've made some progress :)

    I removed it and there are 4 parts, pictured below.

    Dropbox - Photo 22-07-2017, 12 12 53.jpg

    I'm guessing number 2 is the cartridge or 1 and 2. or is the whole thing the cartridge.

    can anyone let me know if i'm wrong and also what part I now need to purchase and from where. If there are any high street stores that you can suggest that would have it that would also be great so I can finish it today.

    Also just to confirm when putting this back together does number 3 go in the way of the picture or the other way around, reason I'm asking is because I didnt expect a spring there and it all fell out when I was taking it off.

    The parts can be seen in more detail here:
    Dropbox - Photo 22-07-2017, 12 18 04.jpg
    Dropbox - Photo 22-07-2017, 12 17 53.jpg
    Dropbox - Photo 22-07-2017, 12 17 25.jpg

    Part number 3 has some markings on it saying: 0370 7 C 031

    Thank you so much for all the help and advice.
     
  25. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    Does 2 and 3 fit inside 4 ?
     
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  26. Theo2017

    Theo2017 New Member

    yes it does, I've put it all back together and it still works with the leak.
     
  27. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    Did you use a good plumbing grease ?
     
    • Like Like x 1
  28. Theo2017

    Theo2017 New Member

    do you mean when i put it back together? there was no grease on it so I put it all back as it was. should i have used grease, even if I'm planning on getting the part I need as soon as possible. where should the grease go?
     
  29. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    If you get a new one then definitely use on the rubber washer plumbers grease. On the old one you could try it helps very often to get a better seal in the meantime
     
    • Like Like x 1
    Last edited: Jul 22, 2017
  30. Theo2017

    Theo2017 New Member

    Do you know what part it is that I need and where I can get it from?
     
  31. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    Why not using Contact Us and send them all the pics and explain what you need and they will tell you exactly what part is required. They are specialised in identifying shower parts. If you have some names of the shower it would help them a lot. I assume you will need a new cartridge
     
    • Like Like x 1
  32. Theo2017

    Theo2017 New Member

    Thanks I will do that, I think I found it on showerdoc, however it seems to be discontinued and the replacement is a pack of seals. I've watched a video and changing the seals looks fairly straight forward, is it as straight forward as it looks to change the seals, and will this fix the leak?

    the link to the seals and video is:
    Sirrus 1500 Style Valve Seal Service Kit - SK1500-1 | GUM-SK1500-1

    when watching the video it looks exactly the same as mine.
     
  33. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    At £15 it's worth a punt
     
    • Like Like x 2
  34. Theo2017

    Theo2017 New Member

    That's what I was thinking. :)

    Just don't know if it's going to turn into a nightmare leaving me with no water in the house. :)
     
    Last edited: Jul 22, 2017
  35. Matchless.plumb

    Matchless.plumb Trusted Plumber Top Contributor!!

    Either you get a professional plumber in or you risk the £15 and try it on your own. You managed that far perhaps you will succeed :)
     
    • Like Like x 1
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