Boiler condemned by British Gas

[Deleted member 84970]

British Gas has condemned our boiler as the heat exchanger is leaking onto the circuit board.

We currently pay boiler care cover and thought that this would be covered, but the engineer who was actually a nice bloke said look i'll need to call my boss to see if we can cover this.

Couple of minutes later he said sorry my boss said its not covered as we were previously advised to do a powerflush.

He said he could fit the parts but it would cost us £400 or get British Gas to call us with a quote for a new boiler, which i said no just leave it.

When the guy was putting it back together I said, so if i had got the flush would the parts be replaced and he said no due to the parts that had already been fitted previously.

Would this cause the exchanger to leak and can the engineer determine thats why it failed even without taking the exchanger out ?

I know Im not going to get anywhere with this and just feeling frustrated as it will be a couple of months before i could get money together for a new boiler which i know i need

Thanks

 

[Harvest Fields]

What make and model of boiler is it. It isn’t a Ideal ISAR or ICOS is it?

 

[Deleted member 84970]

What make and model of boiler is it. It isn’t a Ideal ISAR or ICOS is it?

It’s a vokera boiler

 

[ShaunCorbs]

I've been out to one today bg wouldn't do the repair as the system needs a power flush

Turn out it was a leaky filling loop

Best get a second opinion

 

[Harvest Fields]

A second opinion is always an option

 

[snowhead]

Couple of minutes later he said sorry my boss said its not covered as we were previously advised to do a powerflush.

So you were advised, not warned that if you didn't have it done the boiler would fail or the Cover would be voided?

 

[Rob Foster]

The design of these boilers was always stupid , who locates a lecky unit under the water valve
It’s stupid , funny tho I know the designer of this boiler he is my friend hey ho

 

[Harvest Fields]

So you were advised, not warned that if you didn't have it done the boiler would fail or the Cover would be voided?

I do not think that is what the op is saying

 

[Harvest Fields]

The design of these boilers was always stupid , who locates a lecky unit under the water valve
It’s stupid , funny tho I know the designer of this boiler he is my friend hey ho

How do you know what model of vokera it is?

 

[Rob Foster]

How do you know what model of vokera it is?

I do not but they were not top hole