Customers and payment

[hammers4spanner]

This seems to be a never ending battle to me now its not even big jobs most sub 100 quid yet always get some excuse or other.
They know I'm coming know the rough price yet still get some lame excuse , forgot to get cash out , mrs has the bank card, can't find the cheque book and so on and so on .I waste hours of my eves chasing money through phone calls or emails .

Where am i going wrong or is this just how it is?

 

[rocketmanbkk]

I have a rule, payment on completion in cash, won't accept cheques.

If I have to return to collect payment then I charge again

9 times out of 10 the payment miraculously appears.

I don't get many issues

 

[Leo21]

I have a rule, payment on completion in cash, won't accept cheques.

If I have to return to collect payment then I charge again

9 times out of 10 the payment miraculously appears.

I don't get many issues

Wow! You insist on cash? Even on boiler installs? I would be worried that people would think I was a pikey.

 

[rocketmanbkk]

Wow! You insist on cash? Even on boiler installs? I would be worried that people would think I was a pikey.

I don't do boilers & don't care what people think

I have good custards

Others who quibble & moan I've no interest in

 

[hammers4spanner]

Wow! You insist on cash? Even on boiler installs? I would be worried that people would think I was a pikey.

I know loads of 1 man bands that insist on cash no matter how big the job is . Its something I'm seriously considering now as fed up of chasing when i get home .Just getting fed up of excuses all the time.

 

[rocketmanbkk]

If it's a big job - I don't know what you do- I'd be wanting the cost of a boiler etc. Up front

I do smaller bits but even then if I get a bad feeling I'll walk away or get money up front (that's very rare).

 

[firemant]

Very rarely have a problem. Communication is everything