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I think there might have been a similar thread about this before so apologies if there has been. I was wondering how many of you follow up on quotes and, if so, how you do it so it doesn't come across like you are desperate.
I am thinking as Ray said before that I could learn a lot from the quotes I don't get. Here is the template email I have drafted which I am thinking of sending 1 week after the quote: -
[CUSTOMER],
Further to our quotation email sent to you around a week ago, we haven't heard back from you and wondered if you would be able to give us some feedback on our quote? Preparing our quotes and visiting properties takes a fair bit of time and it is an area of our business we are always looking to refine as much as possible in order to make us efficient with the time we have available each week.
Experience normally tells us that if we don't hear back from a customer within a week of sending a quote then they have decided not to go ahead with us. I would be very grateful for any feedback you would be kind enough to give me on our quotation process.
Best wishes.
I am thinking as Ray said before that I could learn a lot from the quotes I don't get. Here is the template email I have drafted which I am thinking of sending 1 week after the quote: -
[CUSTOMER],
Further to our quotation email sent to you around a week ago, we haven't heard back from you and wondered if you would be able to give us some feedback on our quote? Preparing our quotes and visiting properties takes a fair bit of time and it is an area of our business we are always looking to refine as much as possible in order to make us efficient with the time we have available each week.
Experience normally tells us that if we don't hear back from a customer within a week of sending a quote then they have decided not to go ahead with us. I would be very grateful for any feedback you would be kind enough to give me on our quotation process.
Best wishes.