Free quotations right?

[Knappers]

"Can you quote for a new boiler if mine isnt repairable.?"

IF YOU WANT ME TO FAULT FIND ON YOUR BOILER THATS A CALL OUT!!!!!

Happens far too often!

 

[Best]

If I had a pound for every job I went out to that actually needed extra work or new item and was sent away with a " thanks for coming" but no offer to pay a penny, I would have a few thousand £s. Terrible when you think of it!

 

[Millsy 82]

Just say I will knock the price of the call out off if they go with you. Then maybe add a little bit on for being cheeky.

 

[SimonG]

Boilers not working can you give me a price to fix it.

Yes no problem. It's 60 quid for the diagnosis then I can give you a price to repair

They think they are being clever and you can charge twice

Normally its a case of if I'm going to a broken down boiler it's to fix it.

 

[jonnyswamp]

Treat it as a normal breakdown, if its a write off and they're going with you for a new boiler deduct your diagnostic fee of the boiler price
Be sure to put it on top first though :disguise:

 

[Knappers]

It takes them a couple of hours to try it on elsewhere but they always call back.
I'm always much busier when they call back

 

[Old Account]

If I had a pound for every job I went out to that actually needed extra work or new item and was sent away with a " thanks for coming" but no offer to pay a penny, I would have a few thousand £s. Terrible when you think of it!

Basically, you go to the call out and diagnosis the boiler fault for free ? You do not see any sort of penny ?

 

[lame plumber]

just been to a broken boiler for a service and repair, replaced exp and service £241, not a problem as far as I can see

 

[Best]

Basically, you go to the call out and diagnosis the boiler fault for free ? You do not see any sort of penny ?

Yes, that's exactly what happens on not only boiler faults but also any plumbing jobs that I tell the customer it needs something done or purchased they don't expect.
What can you do with someone that says thanks I will think about that and arrange with you later? I know it is thoughtless and perhaps often greedy for a customer to use up my time and not offer any money, but it happens with most professions.

 

[REDSAW]

i carry 5 items to the front door, a flat & pozi drive, 6'' bahco, grips & 3'' torch.
if i use any of them its min charge, stand there and talk or to give price no charge.
free fact finders, i cut it short and leave

 

[Knappers]

Before i went on my own, someone called to have a cooker piped up,
As it was on my way I told her it would be £40 (inc parts!!!) And booked in.
When i arrived with tools and parts she was confused as she only wanted a quote and someone else was coming round later too.

I resisted swinging the cooker hose that i'd just bought, advised her to accept the next quote and wished her luck :dita:

 

[oz-plumber]

If I had a pound for every job I went out to that actually needed extra work or new item and was sent away with a " thanks for coming" but no offer to pay a penny, I would have a few thousand £s. Terrible when you think of it!

Well, learn from your mistakes and tell people how much it will cost them for you to attend.

Bring an invoice book with you and a Credit Card machine.
Life is a lot easier when you have some dough in your pocket.

 

[Old Account]

Yes, that's exactly what happens on not only boiler faults but also any plumbing jobs that I tell the customer it needs something done or purchased they don't expect.
What can you do with someone that says thanks I will think about that and arrange with you later? I know it is thoughtless and perhaps often greedy for a customer to use up my time and not offer any money, but it happens with most professions.

Don't you worry " Best " it happens to all of us as well as to me on daily basic. This week so far I had surely 6 quotes ... Almost all of them " thank you for coming down and responding so quick, we appreciate . But that's all you get ...

What I hate is if you have got a customer which has no clue whatsoever but trying to tell you eg changing a shower pump " it's straight forward job , everything easy accessible and should not take long " what they are already trying to tell you is I don't wanna pay more than " 50elizabeth " ... This is what drives me crazy ... They've got no clue but telling you it doesn't take long and everything should be very easy ... But once you tell them it will cost 100/200£ they going crazy

 

[Old Account]

i carry 5 items to the front door, a flat & pozi drive, 6'' bahco, grips & 3'' torch.
if i use any of them its min charge, stand there and talk or to give price no charge.
free fact finders, i cut it short and leave

That's what I'm doing next time... If someone calls me out there won't be any bargain ... Either you pay for a service you asked for or you need to look for someone else's

 

[rocketmanbkk]

That's what I'm doing next time... If someone calls me out there won't be any bargain ... Either you pay for a service you asked for or you need to look for someone else's

Tell them on the phone what your call out charge is. Don't be shy. I tell people now. Then if they say ok I'll go, if they start quibbling I say it's their choice but let me know. I also ask, if they start quibbling, if they're looking for a cheap job & if they are I'm not their man. I'm not rude but I make sure they understand.

I've had too many wasters to bother with. I'm happy to look & fix. Don't really do larger jobs so don't really go to quote. I sort of know how much I want for a tap swap, toilet fix etc. Maybe one day I'll tuck myself up but happy with the smaller jobs.