Information on Potterton Gold 12kW Electric Boiler

[Phil239M]

A good friend living in Suffolk has a Potterton Gold 12kW Electric boiler and for some months it has been coming on intermittently. Now it does not work at all. There is no problem with the temp/time controller and in fact I have placed a switch on the call input for testing. The power light is on but the call light does not illuminate. Having tried for months to find a suitable service engineer-plumber, the nearest chap lives in Devon! No doubt due to the rather uncommon boiler. I have contacted Baxi-Potterton and they do not have a circuit diagram of the controller etc (I am a retired electronics/physics tutor) but they do not have it. The installation guide is of no use. Does anyone have any experience with the boiler?

Phil Meek

 

[Chuck]

I suggest that your friend tries contacting the manufacturer's service network:

Book a Repair | Baxi

If your Baxi boiler needs a repair, get in touch with our award-winning customer support or book online today.

www.baxi.co.uk

I think it's about £350 for a fixed price repair, which is ca 50% of the price of a new replacement boiler.

AFAIK, Baxi expect repairers to replace PCBs as a single unit and don't support component-level investigation or repairs.

 

[snowhead]

Don't know if there are older / newer versions of the boiler but here's a pdf manual with wiring diags,

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwj3lJ6Jxar3AhXVQkEAHW1FAuUQFnoECAIQAQ&url=https://media.plumbarena.co.uk/uploads/files/2016/07/19/Electric_boilers_tec_sheet_-_brochure.pdf&usg=AOvVaw1T1TXrWirJUCxkpRdkQytd