URGENT New Glowworm Sealed System Boiler with NO Pressure Gauge

[Cappie83]

OK Shaun....Thought it might be the case .....However, I will just ask him to show me that he has set the pressure to the correct level before he leaves - as stated in the manual and see what reply I get and then take it from there. Its pretty stupid to have a system that requires to have a pressure setting not to be either supplied with one or their recommended engineer not to have fitted one independently on swap over. Will have to get the original approved engineer to come and fit it if all other conversations fail.

 

[Enthalpy]

I had a Glow Worm Energy7 15r boiler fitted a year ago. I also cannot get the pressure displayed at the boiler despite what is stated in the Operating Instructions.

I have a red expansion vessel with kit that includes the Filling loop and Safety relief valve complete with gauge.

On page 19 of my Glow worm Energy7 Regular Installation and Maintenance Instructions it states: ‘A pressure gauge with a set pointer and covering at least 0 to 4 bar (0 to 60 lb/in2) shall be fitted permanently to the system in a position where it can be seen when filing the system’.

The Glow Worm GAS BOILER SYSTEM COMMISSIONING CHECKLIST includes: ‘The operation of the boiler and system controls have been demonstrated to and understood by the customer’

The Operating Instructions state: ‘Once a month, check that the pressure in the central heating system, which is displayed on the user interface, is between 0.05 MPa and 0.27 MPa (0.5 bar and 2.7 bar).’ How can you do this if there is no pressure gauge?

In my opinion the installation is not complete if there is no pressure gauge. I would claim of the installer. If that does not succeed I would put a warranty claim to Glow worm. IMO Glow Worm is also at fault, both for incorrect information in the Operating Instructions and because their approved installer failed to complete the installation.

 

[Cappie83]

Thanks Enthalpy,
Your conclusion is exactly my interpretation of the situation.
1. Glow worm are initially at fault either not manufacturing a product to match their own specification in either producing a boiler with an integral pressure gauge or supplying a loose item in the box or separately as with the magnetic remover required to make the warrantee valid.
2. The installer has also failed to complete the installation correctly by not fitting a gauge in the pipework.
I have the warrantee engineer coming tomorrow and I am going to start off playing dumb and see what he says about the problem and the installation.

I can't go back directly to the installer as I have already had that conversation immediately after installation and he specifically said "If I want one fitted it would be at my expense.
So I am already prepared to write to the CEO stating their failures, quoting chapter and verse and asking him to pass it to their legal department for action.
Luckily, in one way, because I had my own business I am used to dealing with such matters and a legal argument in right up my street.
I appreciate your time in replying
Regards
Brian