Discuss no hot water, central heating works fine in the Gas Engineers Forum area at PlumbersForums.net
oh, got it! what's the thing above called?This is the immersion heater and you can see there is no cable going to it.
Hi SJB060685,The white box above is is the cylinder thermostat to control the boiler and could be part of the problem. You need to find an engineer who is G3 registered as mentioned above because if the fault lies at the cylinder then they would need that qualification.
As to why the installer didn't wire up the immersion heater is anyone's guess but it should have been done.
I can't stress this enough, you have been without hot water for a week, you need to find someone which the right credentials and who's going to treat this as an urgent call out. It is completely unacceptable to leave someone without hot water for this long.
No, if he’s not G3 registered he’ll understand and be grateful you haven’t wasted his time, and you could avoid an unnecessary Callout charge. Just because he’s gas safe registered, doesn’t mean he’s G3 registered.I however booked my guy for next Friday, is that bad if I cancel him if I find someone else?
Many thanks, will do. Awkward conversation in perspective...He was not shy to come for the diagnosis the same late evening and charge me 70£ and no clear cut diagnosis. Anyway....it's done it's done.If you politely explain to the guy you have already booked for next Friday that by then you would have been without hot water for around two weeks and is it possible if they could attend sooner. If they say no then inform them you will see if you can get someone sooner. He/she may not like this but as I said before it is completely unacceptable to be left without hot water for that long. I can tell you now that if you were a customer of mine, under the circumstances you would have been treated as an urgent call.
You can go on the Gas Safe website and search for technicians in your area that hold both gas and G3 qualifications.
Thanks, another thing I didn't know! I learnt so much tonight.No, if he’s not G3 registered he’ll understand and be grateful you haven’t wasted his time, and you could avoid an unnecessary Callout charge. Just because he’s gas safe registered, doesn’t mean he’s G3 registered.
sorry, one more question, how can you tell it's an unvented cylinder?It also appears you have an unvented cylinder, so make sure your engineer attending is G3 registered.
Do you have an unvented cylinder? Temperature setting? Has the overheat acted?....reset. Is the Valve opening?Hi,
I'm new to this forum, please apologies if this is not posted in the right section, or an answer exists already somewhere.
I have this issue: no hot water in any tap in the house, but the central heating works fine. The boiler is a Vaillant system 15.
A gas engineer had a diagnosis and said the boiler is okay and that it's could be a diverter valve issue. Or a thermostat.
We've been having no hot water for a week now and the engineer cannot come to fix it before end of next week.
- does the cause of the problem sound ok to you?
- is it really not possible for an engineer to come and repair faster than this? I understand he may be streched, but don't they allow spots for emergency appointments and repairs?
Thanks all for your time.
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