URGENT One week no heat or water need new boiler

[Dondons85]

Hi this post is on behalf of my niece, after my boiler had broke and needed new heat exchanger I was partially without heating and hot water for 2 weeks all fixed now. But after mine was done. My niece's went down and it as a fault of not enough gas getting to boiler she has 3 children under 5 youngest 2 bein 4 month old. They couldn't fix it and said she needs new boiler all together as this boiler was a old old one they gave her one little heater to warm up her house and said it can a week to get new boiler this was weds this was said she's been a week already today with out. The plumber has said they will be in touch but it's upto his boss when this will be done. Is this illigal to leave her this long or is it normal especially with 3 children under the age of 3

 

[Deleted member 120897]

Is she homeowner or rented? If there’s not enough gas getting to the boiler, then it sounds like a pipe upgrade would be needed.

 

[Dondons85]

Rented they tried new pipe but still wouldn't work she also had pressure problems and had repressure every week before it had current fault

 

[Deleted member 120897]

So they’ve upgraded the gas pipe, and still not enough gas getting through? I’d say gas transporter issue then?

Water pressure for the heating could be a few things as well, but wukdnt write the boiler off.

Renting, I’m not sure how long they can leave legally.

 

[ShaunCorbs]

Agree if the gas line has the correct drop eg 1 mbar max it’s down to the networks and a new boiler won’t solve the issue

 

[Dondons85]

Agree if the gas line has the correct drop eg 1 mbar max it’s down to the networks and a new boiler won’t solve the issue

Theve said it needs new boiler it was a e2 fault on boiler I think she said and they tried the new part but still wasn't doing it, she was with bulb elec and gas and they've gone bust so don't know if that's anything to do with it but her gas meter is in her next door neighbour back garden as she don't have one with being a middle house but each side neighbor has Gardens so bit of a wierd one lol

 

[ShaunCorbs]

What boiler eg make and model ?