Since you serviced my boiler!

[Millsy 82]

I've just had a phone call from a customer I serviced their boiler and apparently since I went there it has been making horrendous noises.

Just looked through my diary and I went out there in September!

I think someone is after something for free!

 

[jtsplumbing]

Same old gripe, always our fault , bet we get some good reply's for this post, (You serviced my boiler last week now my car wont start, sending you the bill from the garage !! )

 

[Plumbstar Tom]

I love customer logic

I too think there will be some good stories

 

[Rich8]

I've had since you serviced my boiler the toilet doesn't flush properly and they were aderment I lost my head with there stupidity and lost a customer

 

[Phil]

Or on the other side of the coin..

"you installed a new consumer unit and now my landline doesn't work"

In this case the electrician (known locally for being arrogant and very expensive and a horrible guy) cut a 1ft section of 'old phone cable' out as it was in his way and then charged my neighbour for repairing it, he also smashed one of the exterior lights and denied it was him and shorted out the old cooker and charged top wack for fitting a new one.

 

[Leo21]

When I was wet behind the ears I fell for these a few times. Not anymore! I go out, tell them it's unrelated. I don't charge for that visit, after that I do.
Servicing a boiler isn't a guarantee of reliability, more of a way to fund my holidays really.

 

[rocketmanbkk]

Remember as soon as you set foot in a property anything you look at the goes wrong within 48 months is down to you.

 

[markfxy]

yep had that recently, since you've done my bathroom the radiator in my conservatory's not working

 

[spanner]

Had one the other day. "Boiler don't fire up", arriving to find a room thermostat positioned ABOVE the door in the hall turned it up "click" 30 waited a few minutes
House baking 30 mins whilst discussion over "how it turned down itself"
Next day
Call

"Since you came and did the boiler! Got no hot water"
I said you best get yourself a plumber to get it sorted.
That was a no no.
And one more thing I've learnt is
To keep my mouth shut at ALL times, as this 30 mins were talking football and he 8s the Arsenal of which I'm an Arsenal fan.
As for corresponding or even talking whilst working for strangers can be real mg_smile: leathers..
Now I was thinking he's been messing around with something before he'd called me previously.
Clever .

 

[rocketmanbkk]

I'm the Arsenal too

I agree with everything you will ever say

 

[Stanios]

Customer had whole house job, I was on central heating detail, he had another company of albanians doing his bathroom. Few weeks after finishing get the phonecall..
" You still havnt sorted the noise in the bathroom every time I run hot water."

FFS

 

[tomplumb83]

Ive knackered the boiler up when turning the cold mains off a couple of times.
I don't know whether its unlucky or whether it can sometimes cause a problem

Either way, its my fault according to the customer

 

[rocketmanbkk]

I'm just glad there are other crazy customers out there that aren't mine

I was getting a complex

 

[spanner]

Ive knackered the boiler up when turning the cold mains off a couple of times.
I don't know whether its unlucky or whether it can sometimes cause a problem

Either way, its my fault according to the customer

You must off had it of four days lolz.
Yep some custards hold it hup sometimes.
No joke. The shottiest part of me is in gas and I really don't know how long I'll be a pup in this for and finally leaving the guys with all of the knows nose how. And I'm very lucky and happy to Say I'm well connected to it.
But one thing is I notice Somethings new everyday Keep custards happy

 

[Roger Welton]

you serviced my boiler the other month now its not working.......checks records 2010 was the last visit and that was a breakdown.

Why do custs assume when you repair a boiler you service it at the same time.

 

[rocketmanbkk]

you serviced my boiler the other month now its not working.......checks records 2010 was the last visit and that was a breakdown.

Why do custs assume when you repair a boiler you service it at the same time.

What, you mean you don't do it within the cost or for free?

 

[jonnyswamp]

Supplied and fitted a fire around 2 yrs ago, had a phone call a couple of weeks ago to say it was working intermittently
Called in and she proclaimed, in a very condescending manner, that even though it was 2 yrs old it had hardly been used and shouldn't have broken down, then in the next breath said that she couldn't be without it for long as it was her only form of heating!
She has c/heating but doesn't turn it on
Supplied and fitted new fsd next day and charged accordingly

 

[newcastle phill]

I had one. Did a job for a homeowner. Hes away abroad for 6 weeks.
Had his mother on the phone (she doesnt live there) stating she couldnt get the heating to work. I said read the instructions. She said she was short sighted. I said download them onto a larger computer screen. She said cant you come out. I said yes but if no fault you will be charged. She said ok her son would square up when hes back - i said I don't do credit and if you wont pay then i wint visit.
She said what do you want me to freeze. I said sadly your not my customer I have no obligation to you. If you cant get warm see your son to explain how your heating works.

All I did was fit a refit a bedroom radiator. Ancient alpha boiler with sticky diverter. Told him at time of service.

 

[SimonG]

I had one. Did a job for a homeowner. Hes away abroad for 6 weeks.
Had his mother on the phone (she doesnt live there) stating she couldnt get the heating to work. I said read the instructions. She said she was short sighted. I said download them onto a larger computer screen. She said cant you come out. I said yes but if no fault you will be charged. She said ok her son would square up when hes back - i said I don't do credit and if you wont pay then i wint visit.
She said what do you want me to freeze. I said sadly your not my customer I have no obligation to you. If you cant get warm see your son to explain how your heating works.

All I did was fit a refit a bedroom radiator. Ancient alpha boiler with sticky diverter. Told him at time of service.

Hard school, I like it

 

[jonnyswamp]

I had one. Did a job for a homeowner. Hes away abroad for 6 weeks.
Had his mother on the phone (she doesnt live there) stating she couldnt get the heating to work. I said read the instructions. She said she was short sighted. Insaid download them onto a larger computer screen. She said cant you come out. I said yes but if no fault you will be charged. She said ok her son would square up when hes back - i said I don't do credit and if you wont pay then i wint visit.
She said what do you want me to freeze. I said sadly your not my customer I have no obligation to you. If you cant get warm see your son to explain how your heating works.

Bad, bad man, straight to hell for you :devil2:

 

[newcastle phill]

One job I wish i hadnt done. They expect a lifetime of free telephone support and callbacks when the diy system is worn out.

 

[Stanios]

Thats right blame the plumber for freezing, its their fault you arent capable of putting a jumper on

 

[newcastle phill]

Didn't have much trouble typing my number in her mobile tho did she - short sighted my arse

 

[WHPES]

I had a customer complain that the heating wasnt coming on properly. I found that he had put the RC thermostat on the mantelpiece above the stove and of course when the stove was on, the heating went off. Some customers are just clueless.

 

[Keefy]

Had one where a customer called just as I'd left a job; "You've just installed my new CH system now my upstairs phone doesn't work."

Turned around and went back, apparently I'd sawn a piece of picture rail in the hall for a gas pipe and capping and the phone wire was running tight against the top of it. I always pop my head up to check for things like that now. Good on the lady though, she decided to let me off and sort it herself even though I offered to get a BT engineer friend round immediately to fix it.

She accepted it was an innocent mistake and seeing as she was really happy with the whole job she said it wouldn't be fair to make me pay for it.