unanswered doors

[hammers4spanner]

This is an issue that does my head in ! I must get a phone call a week where someone asks for a repair on small leak I tell them when I will be out and when I arrive I dont get an answer at the door or phone.
Its starting to do my head in and I know what's happening someone else is doing it saying dont bother getting a plumb I can do it for a tenner.

My issue is my time and petrol costs at doing this wasted time over month ans yearis running at a loss

Has anyone actually invoiced for this sort of wasted time or bfore arranging a time told the cost of a no show by them will bw changeable?

 

[SimonG]

Yep, invoice through the door for wasted time, but only if its a new customer. If its an existing one then I will just call them later for a chat.

 

[Ermintrude]

Take a £40 deposit. Then atleast u get the genuine ones. Explain why you need a deposit. Or take their card details before u start and get permission to charge.

 

[kris]

Its just one of those thinks we have to put up with, but at the end of the day the people that deliberately dont answer the door in my mind arent worth having as genuine customers and at least you wont do any more work for them , you tend to find that its never your regulars as theyd have more respect for you and atleast give you a courtesy call

 

[hammers4spanner]

Its just one of those thinks we have to put up with, but at the end of the day the people that deliberately dont answer the door in my mind arent worth having as genuine customers and at least you wont do any more work for them , you tend to find that its never your regulars as theyd have more respect for you and atleast give you a courtesy call

Why is it one of those things ?
Personally dont see why its acceptable to waste cost people money and time

 

[rpm]

We ring the customer when on the way with an eta which most customers like and sometimes they say "Oh I forgot to cancell" which I don`t mind too much as it saves the travel time and costs but if there is no answer to the phone call the office tell us to go anyway and put a card through the door which I think is a total waste of time and money.

 

[Roger Welton]

You should try HA work, some days only 25% of calls would be in!

 

[rocketmanbkk]

Keep trying to contact them .& charge them

 

[mountainman]

We ring the customer when on the way with an eta which most customers like and sometimes they say "Oh I forgot to cancell" which I don`t mind too much as it saves the travel time and costs but if there is no answer to the phone call the office tell us to go anyway and put a card through the door which I think is a total waste of time and money.

We could be working for the same firm.

 

[SafeGasInstall]

This is an issue that does my head in ! I must get a phone call a week where someone asks for a repair on small leak I tell them when I will be out and when I arrive I dont get an answer at the door or phone.
Its starting to do my head in and I know what's happening someone else is doing it saying dont bother getting a plumb I can do it for a tenner.

My issue is my time and petrol costs at doing this wasted time over month ans yearis running at a loss

Has anyone actually invoiced for this sort of wasted time or bfore arranging a time told the cost of a no show by them will bw changeable?

When I book a customer for a visit I remind them 24h earlier .... If they can't keep appointment they usually sent message back ...

 

[hammers4spanner]

When I book a customer for a visit I remind them 24h earlier .... If they can't keep appointment they usually sent message back ...

Iit was well within 24 hours most are

 

[SafeGasInstall]

That is bang out of order !!! Save there numbers and addresses and send them the scrap removing lads (the one that wear white vests) to quote for new there drive