Q
Quidam
Over the weekend the cold water supply to our house burst at the stopcock on the road outside. Scottish Water were quick to attend and promptly dug up the offending section of pipe, and when we got in tonight the cold water was full of silt for a while until it had run through the system.
However the hot water - from a combi boiler - is just a trickle, and the boiler itself has stopped working and is showing symptoms similar to earlier in the year when the divertor assembly was replaced, making me think that some of the silt from the road has made its way into the boiler/valve and caused it to fail. Obviously the boiler in my responsibility but I suspect the root cause to be the repair work being carried out by Scottish Water. In this circumstance could I potentially request the water supplier to carry out repairs to my boiler?
I am covered by a BG service plan, so it's not as if I'm out to try and claim compensation as I can get this fixed anyway, but if they have caused the problem I'd expect them to fix it, and any advice would be appreciated!
Thanks
However the hot water - from a combi boiler - is just a trickle, and the boiler itself has stopped working and is showing symptoms similar to earlier in the year when the divertor assembly was replaced, making me think that some of the silt from the road has made its way into the boiler/valve and caused it to fail. Obviously the boiler in my responsibility but I suspect the root cause to be the repair work being carried out by Scottish Water. In this circumstance could I potentially request the water supplier to carry out repairs to my boiler?
I am covered by a BG service plan, so it's not as if I'm out to try and claim compensation as I can get this fixed anyway, but if they have caused the problem I'd expect them to fix it, and any advice would be appreciated!
Thanks