Williams website

[julesverne]

Sorry ray am really busy tomorrow. I will sit down over and the weekend go through what i dont like about new website
But it doesnt seem to have the same usability as the old site. It could be that im older and young uns find new site easier but I suppose as the old saying goes you cant please all the people all of the time. But i found the old site easy to use this one i dont, which is why i stopped using it.

 

[WaterTight]

For those with login issues, try clearing your browsers history, cookies, and cache and usernames and passwords and things. (Usually all cleared with one button in the settings.) That usually then starts a fresh for you and it should log you in.

Instructions not clear enough. Got my dick stuck in a ceiling fan.

 

[julesverne]

Sorry for being blunt im rather drunk and im off to bed before i get myself into further trouble

 

[woodsy]

Well I'm gonna throw a spanner in the works as I can't login into the website on my desktop and only on my iPad. Have to agree with Jules that the new website is a nightmare to navigate round - realise it's probably me but have lost the will to live when half way through a couple of orders and just ended up going somewhere else.

 

[ShaunCorbs]

Well I'm gonna throw a spanner in the works as I can't login into the website on my desktop and only on my iPad. Have to agree with Jules that the new website is a nightmare to navigate round - realise it's probably me but have lost the will to live when half way through a couple of orders and just ended up going somewhere else.

What was the problem / what didn't you like ?

 

[woodsy]

The problem with login is it comes up with a code kCFErrorDomainwinsock:10054 and says safari can't open it.

 

[AMW]

When you click the basket icon using iPad it doesn't do anything, I have to hold basket icon the let go so it give option of open, open in new tab, copy and or copy the page link only way to access basket is to open in new tab.

 

[GasmanxxxR1]

I quite like the new site, the search function is vastly improved. Perhaps the 'mega menus' are a tad 'busy'. Bit too much going on so it doesn't fit on the laptop screen very well. But overall I like it.

 

[Shower Engineer]

I rarely use the site as I don’t have to buy much But given this thread I thought I would have a look around.
Using a laptop I logged in immediately and browsed around. I like the mega menu. I added things to my basket and removed them all without a problem. Site was very quick.
All in all, for me, a great improvement on the old site.

 

[Ray Stafford]

Thanks for all the input so far, and please keep it coming.

Its enormously useful - whether positive or negative (we obviously have something going wrong, as some of our earliest and most enthusiastic supporters are experiencing a degradation of service) - but the most valuable thing is a) to understand what device and browser you are using, and b) to have a clear understanding of how any problems manifest themselves.

I may even dole out freebies to people who are very helpful in detailing problems, which provides out techies with a starting point for a solution. Except Adam obviously. Freebies just excite him, and then he gets over-tired, and we all know where that leads...

 

[julesverne]

Just tried logging in on my newish laptop that ive had for around 3 months and would you believe it logs me in. So i suppose i dont really have any issues with the laptop when i moved around its good to use. But the issues are apparent on the ipad which i do use a lot.

1. When you go to the basket tap the icon nothing happens you have to keep you fingers pressed on for it to give you the option of opening or open in another tab etc.

After comparing between laptop and tablet the laptop website is far easier to navigate.

 

[Chalked]

Problems for me last few weeks using iPad. Everything works, except the basket button! So can't complete or edit the order. I gave up last time, but decided to call. Nice guy on the end of the phone who completed on the phone.
I've turned iPad on/off deleted history ( a common theme!! :blush5 but still won't work. I'm not sure what iOS im using, if it's not the latest, it's the one before. Works perfectly on my phone on the same router.
Hope this helps the it dept.

 

[AMW]

iPad & iPhone both on latest iOS website works fine on iPhone seems like just the iPads have the issues

 

[Ray Stafford]

Thanks guys -this is incredibly helpful.

 

[julesverne]

Mines an ipad air 2 on ios 9.3.2