Hello all,
I am hoping that you can give us some advice. We're in the UK, and have contracted a company to completely refit the first floor bathroom. The first fix was completed a few days ago. We haven't moved in yet.
When we returned to the property just now, the kitchen ceiling had caved in. Basically, one of the mains pipes in the bathroom floor has popped off, and flooded the kitchen ceiling, which then gave way. When we came back, water was running freely from one of the (fresh water) pipes, which had come undone at one of the plastic screw-fit joints. There is a fair bit of damage. Overall, about 1/3 to 1/2 of the kitchen ceiling has come down, with (mains powered) led lights hanging down. Water has spread across about half the kitchen, and flooded half the corridor outside the kitchen, where water has also run to/under the gas meter / fuse box (where mains cables run). There's plenty of water/dirt marks all around the walls. We obviously turned the water off immediately when we saw the damage.
We called the contractor in question, and they will come round in a moment to clear up and assess the situation. The contractor has been ok this far, if a little unreliable, and will likely offer to make repairs.
However, we don't want to be caught off guard. What would you recommend that we do? What would you - as a contractor - offer by way of assurance?
We're obviously a bit shaken by the situation, and any advice would be really really appreciated! Many thanks!
I am hoping that you can give us some advice. We're in the UK, and have contracted a company to completely refit the first floor bathroom. The first fix was completed a few days ago. We haven't moved in yet.
When we returned to the property just now, the kitchen ceiling had caved in. Basically, one of the mains pipes in the bathroom floor has popped off, and flooded the kitchen ceiling, which then gave way. When we came back, water was running freely from one of the (fresh water) pipes, which had come undone at one of the plastic screw-fit joints. There is a fair bit of damage. Overall, about 1/3 to 1/2 of the kitchen ceiling has come down, with (mains powered) led lights hanging down. Water has spread across about half the kitchen, and flooded half the corridor outside the kitchen, where water has also run to/under the gas meter / fuse box (where mains cables run). There's plenty of water/dirt marks all around the walls. We obviously turned the water off immediately when we saw the damage.
We called the contractor in question, and they will come round in a moment to clear up and assess the situation. The contractor has been ok this far, if a little unreliable, and will likely offer to make repairs.
However, we don't want to be caught off guard. What would you recommend that we do? What would you - as a contractor - offer by way of assurance?
We're obviously a bit shaken by the situation, and any advice would be really really appreciated! Many thanks!