L
LPC
Serviced a (very old) gas fire 2 weeks ago for a 93 year old man via a charity which helps old and disabled people. Never been serviced in 30+ years.
Did the service, all fine. Tightness test before and after, obviously. Left a warning notice that the fire had no flame failure device and the knob/gas tap was very stiff.
Get a call 2 days later from customer. He had to call gas supplier as the knob came off the fire. This knob was almost bloody welded on it had never been taken off before because it had never been serviced; so I thought well now it's been removed it's not as tight as before and he's obviously pulled it off (the gas tap action is very stiff).
He said gas supplier sorted it. Said i'd come and have a look, but he says don't worry.
Fast forward to today; Get a voicemail from his daughter. Big gas leak apparently, so much so it was the neighbour that smelt it, not the old fella. Gas supplier called, meter capped. Leak on the fire apparently.
Ring them back; ranting and raving, calling gas safe etc etc then hung up on me. Offered numerous times to attend immediately and sort out any leak and get his gas cooker going again.
So, what would you do from here? There was definitely no leak when I left. Gas supplier attended 2 days later and obv didn't find or smell a leak. Then 10 or so days later, leak, and i'm being blamed. My money is he's left the knob on a little, which is why I filled out a warning notice about it. But obviously there is no proof I did a tightness before I left (I did).
Never ever had this in 4 years of having my own business. Where do I stand if they go further?
Did the service, all fine. Tightness test before and after, obviously. Left a warning notice that the fire had no flame failure device and the knob/gas tap was very stiff.
Get a call 2 days later from customer. He had to call gas supplier as the knob came off the fire. This knob was almost bloody welded on it had never been taken off before because it had never been serviced; so I thought well now it's been removed it's not as tight as before and he's obviously pulled it off (the gas tap action is very stiff).
He said gas supplier sorted it. Said i'd come and have a look, but he says don't worry.
Fast forward to today; Get a voicemail from his daughter. Big gas leak apparently, so much so it was the neighbour that smelt it, not the old fella. Gas supplier called, meter capped. Leak on the fire apparently.
Ring them back; ranting and raving, calling gas safe etc etc then hung up on me. Offered numerous times to attend immediately and sort out any leak and get his gas cooker going again.
So, what would you do from here? There was definitely no leak when I left. Gas supplier attended 2 days later and obv didn't find or smell a leak. Then 10 or so days later, leak, and i'm being blamed. My money is he's left the knob on a little, which is why I filled out a warning notice about it. But obviously there is no proof I did a tightness before I left (I did).
Never ever had this in 4 years of having my own business. Where do I stand if they go further?
