boiler service upgrade ideas?

[cdodds2004]

im looking at offering a "premier" service on boilers over and above a standard service and was wondering if
anyone else hs tried this and what they called it?

was it successful and what extras did you include?

basically want to add system inhibitor
check balance system
give a full detailed report on the boiler

Basically go above and beyond the normal call of duty for people.

 

[Dotty]

Polish the case...

 

[ShaunCorbs]

i would class that as a normal service and check the expansion pressure

 

[gassafe]

Drain boiler & recharge the expansion

 

[cdodds2004]

I would also class that as a normal service! but you try getting a landlord to pay for inhibitor on his 15 year old boiler!

just trying to cater for people who want a basic service price driven!
or decent customers who want a proper job doing and pay a little extra

I don't want to get into what should and shouldn't be done as we all no certain customers
are price driven and only want the bare minimum done.

I just want to have a couple of options to offer people upfront

 

[ShaunCorbs]

I would also class that as a normal service! but you try getting a landlord to pay for inhibitor on his 15 year old boiler!

just trying to cater for people who want a basic service price driven!
or decent customers who want a proper job doing and pay a little extra

I don't want to get into what should and shouldn't be done as we all no certain customers
are price driven and only want the bare minimum done.

I just want to have a couple of options to offer people upfront

you dont need to confuse people just ask if its a let/landlord prop if yes just stick your gsa in , check pressure and job done

 

[cdodds2004]

Drain boiler & recharge the expansion

that's a must. I always check the expansion and how much the pressure is moving between a cold and hot system.

have had loads and loads of problems on new builds around my area with expansion vessels losing there charge/failing within 2 years. builders using quality products as usual

 

[jtsplumbing]

With most customers as soon as you offer a Premier service the first thing that will spring to mind is ! this is going to be expensive, and will possibly call someone else, and you could loose a lot of work offering this , better to charge your normal rate & then ask if they would want any extras above what you are doing e.g check inhibitor etc.

 

[gasmanrob]

Polish the case...

Always do this.

 

[Nostrum]

I think this is actually a good idea, it gives the customer an option to spend more money with you if they want so how can that be a bad thing?

It's a bit like those websites that say 'you may also like this'. You may not, but it's worth a try. Sounds like good business to me.

 

[hammers4spanner]

With most customers as soon as you offer a Premier service the first thing that will spring to mind is ! this is going to be expensive, and will possibly call someone else, and you could loose a lot of work offering this , better to charge your normal rate & then ask if they would want any extras above what you are doing e.g check inhibitor etc.

Toatally agree if your offering a service at £80 and another firm is offering £40 then nearly all will go with the cheaper option.Better off going in at £40 then listing faults and if they want a reapair charge accordingly.

 

[LPC]

Normal service:
-Stick FGA in. Make sure you attach it to the case so it makes even more vibrating noise and the customer definitely hears it. I like my Testo; it comes in an important looking case. I even plug it in even though it runs off a rechargable battery because that makes it seem more important.
-Empty condensate trap if it's an easy boiler (new Vaillant). Don't bother if annoying (Worcester).
-Do gas rate AKA sit by meter for a few mins pretending to look really interested and technical.
-Hoover out 4 small flies from the bottom of the case. This takes at least 10 minutes.
-If you're feeling really adventurous, wave a smoke match around the case to CHECK THE SEALS. wow, so smoke so smell so important.
-Attach manometer to gas valve and leave it there while looking important and randomly firing boiler.

Tell customer you had to make a few small calibration adjustments but the boilers pretty much like new! Wow!

Job done. Cash or cheque?


Premium Service
-All of the above
-Wipe case with Wonder Wipe. So much grease removal, so shiny!
-Actually empty the Magnaclean.

 

[Leo21]

Normal service:
-Stick FGA in. Make sure you attach it to the case so it makes even more vibrating noise and the customer definitely hears it. I like my Testo; it comes in an important looking case. I even plug it in even though it runs off a rechargable battery because that makes it seem more important.
-Empty condensate trap if it's an easy boiler (new Vaillant). Don't bother if annoying (Worcester).
-Do gas rate AKA sit by meter for a few mins pretending to look really interested and technical.
-Hoover out 4 small flies from the bottom of the case. This takes at least 10 minutes.
-If you're feeling really adventurous, wave a smoke match around the case to CHECK THE SEALS. wow, so smoke so smell so important.
-Attach manometer to gas valve and leave it there while looking important and randomly firing boiler.

Tell customer you had to make a few small calibration adjustments but the boilers pretty much like new! Wow!

Job done. Cash or cheque?


Premium Service
-All of the above
-Wipe case with Wonder Wipe. So much grease removal, so shiny!
-Actually empty the Magnaclean.

Have you been watching me?

 

[gassafe]

Haha... I can relate to this ^^^^^

 

[lame plumber]

Toatally agree if your offering a service at £80 and another firm is offering £40 then nearly all will go with the cheaper option.Better off going in at £40 then listing faults and if they want a reapair charge accordingly.

better still charge £75 for a service for regulars and £85 to new ones and leave them on the same price for 3 years before any increases, sod £40 for a service

 

[kris]

A boiler service then a heating service is what I'd call that.

 

[cdodds2004]

A boiler service then a heating service is what I'd call that.

Vyea I like that. I want to be able to do the lower price ones and have a offer for a premium aswell. I find if you say a price and then add extras they think it's a con. But if you offer 2 prices it's there choice to choose the lower one

 

[gassafe]

Your website prices of a boiler & gas cert for 45 & back boiler & cert for 65 are pretty cheap as is, I'd say up the prices & just be known for doing a thorough service every time!

 

[hammers4spanner]

Most services around my way are no more than £50 i doubt if try to offer a premium service people would pay that extra bit . I would say give it a whirl see what you get may take off if not back down to your usual rate.

 

[Millsy 82]

No harm in trying it, if people don't go for it you don't lose anything.

I like to give people advise when I am there and if they want the work doing then they get charged extra.

I do find a lot of people adopt the if it's not broke don't fix it mentality until it breaks down then why didn't you tell me! It's your fault mentality.

 

[jtsplumbing]

Most services around my way are no more than £50 i doubt if try to offer a premium service people would pay that extra bit . I would say give it a whirl see what you get may take off if not back down to your usual rate.

Totally agree with hammers, I live about 15 miles from him, in a area of low wages & High unemployment guys in this area doing service work for £40 or less, with a large number of plumbers 600 + . You may be fortunate and live in a more affluent location where you can charge Premium rates & the competition is not as fierce.

 

[Leo21]

I always point out the faults, and give an honest opinion on any faults. If they don't act on it, it's there problem. You have to strike a balance between doing a decent job and doing to much for the money your being payed.

 

[plumben]

I always give the customer the option,
Tell them the price for the service, then tell them they should really have XYZ as well but that will cost X amount extra for the proper job, they nearly always go for the cheaper option

 

[cdodds2004]

going to try it with standard service and heating or gold service.

just trying to work out how I can word the extras that are included so it sounds apealing

 

[lame plumber]

for all of you out there that think everyone else charges £45 for a service, forget the rumours and try higher prices, you will soon see it doesnt matter and there are plenty charging more, so be one of them.