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- 66
Good evening...
As the post states.
I am going through paperwork before work begins again tomorrow AM.
I have an unpaid job, it is from a very large heating contractor, they do work for the government.
I will keep the story as short as possible as it drags on a bit, it will be a long post so bare with me please.
I got a call one afternoon, lady on the phone asked me to attend an urgent call out for a boiler not running in an elderly ladies home.
I accepted but asked that she emailed the office & one of us would attend asap, likely around 3PM.
I got down to the job (around 30 miles away) to find that there was a brand new boiler & the reason for the boiler breakdown was due to a leak onto the circulation pump that had tripped the fuse board.
There was a total of 8 leak, oil flexible hose on the outside of the casing, fire valve & filter on the inside right beside the boiler & the condensate went into a condensate pump & the pipework that should have gone into a drain stopped at the top of the boiler & was dripping onto the boiler, system was now pressurised with expansion vessels but not on the hot water side but it was to the heating side so the hot water was stone cold.
They also hadn't done a system flush before fitting the new boiler even though it is always in the manufacturers instructions, flue was leaking from the slate piece on the roof.
So......I called the lady in the office (didn't have email access) & explained the ISSUES to which she replied "please do whatever it takes to rectify the issues, keeping our clients happy is priority."
I continued with my work rectifying the many leaks, oil line to OFTEC standards, drilling the condensate pipe to the outside into a drain, fully pumping the hot water & heating system on an S plan, got an electrican to wire it in as they had just put the boiler & pump onto plug tops with 13amp fuses & finally got the roof leak sorted by a roofer that was living local & happy to help that evening.
I got the system running to MFI & regulation by 11 PM so headed home.
I emailed the company ( wish i could publish thier name!) explaining the system was up & running with a detailed explanation of what had been done.
I also presented them with my invoice which they are refusing to pay, saying i worked without their permission. I then got ahold of the MD who shouted abuse down the phone asking if I was on drugs in the way i slagged off his employees to office staff.
Only a week later i got called from an elderly lady around 15 miles from me that said she had an issue with her boiler 'rattling' & heating hadn't been working since the evening before.
I went straight over to find this same company carried out the work in this property too.
Thery had manually opened the hot water & heating motorised valve on then advised that she used the TRV to regulate heat within rooms. The motorised valves were not even wired in & just a fused spur to the boiler. The issue for the 'rattling' was that the heating motorised valve (I assume) had been knocked while the lady was in the boiler room getting a jacket or something & only left the boiler heating the hot water, it was boiling! All the plywood on the roof was dripping with condensation when i went into the loft.
So I am now owed £1943.23 inc vat from this chancing company who clearly don't have a clue!
I have tried debt collection agencies who have no luck.....
My question is should I take this to a small claims court? Will I have to travel the 300 miles down to the court hearing as I think I have to travel to the defendant.
Should I report them to trading standard too? I have loads of pictures & my emails to the company.
I also forgot to mention the first house had an issue for 5 days but they company never returned the ladies phone calls. She also had lights & sockets not working as the pump had tripped the power & it was on the same board as one end of the house.
Sorry for the essay, I hope it all reads okay & I have covered everything.
Kind regards,
Island Fling
As the post states.
I am going through paperwork before work begins again tomorrow AM.
I have an unpaid job, it is from a very large heating contractor, they do work for the government.
I will keep the story as short as possible as it drags on a bit, it will be a long post so bare with me please.
I got a call one afternoon, lady on the phone asked me to attend an urgent call out for a boiler not running in an elderly ladies home.
I accepted but asked that she emailed the office & one of us would attend asap, likely around 3PM.
I got down to the job (around 30 miles away) to find that there was a brand new boiler & the reason for the boiler breakdown was due to a leak onto the circulation pump that had tripped the fuse board.
There was a total of 8 leak, oil flexible hose on the outside of the casing, fire valve & filter on the inside right beside the boiler & the condensate went into a condensate pump & the pipework that should have gone into a drain stopped at the top of the boiler & was dripping onto the boiler, system was now pressurised with expansion vessels but not on the hot water side but it was to the heating side so the hot water was stone cold.
They also hadn't done a system flush before fitting the new boiler even though it is always in the manufacturers instructions, flue was leaking from the slate piece on the roof.
So......I called the lady in the office (didn't have email access) & explained the ISSUES to which she replied "please do whatever it takes to rectify the issues, keeping our clients happy is priority."
I continued with my work rectifying the many leaks, oil line to OFTEC standards, drilling the condensate pipe to the outside into a drain, fully pumping the hot water & heating system on an S plan, got an electrican to wire it in as they had just put the boiler & pump onto plug tops with 13amp fuses & finally got the roof leak sorted by a roofer that was living local & happy to help that evening.
I got the system running to MFI & regulation by 11 PM so headed home.
I emailed the company ( wish i could publish thier name!) explaining the system was up & running with a detailed explanation of what had been done.
I also presented them with my invoice which they are refusing to pay, saying i worked without their permission. I then got ahold of the MD who shouted abuse down the phone asking if I was on drugs in the way i slagged off his employees to office staff.
Only a week later i got called from an elderly lady around 15 miles from me that said she had an issue with her boiler 'rattling' & heating hadn't been working since the evening before.
I went straight over to find this same company carried out the work in this property too.
Thery had manually opened the hot water & heating motorised valve on then advised that she used the TRV to regulate heat within rooms. The motorised valves were not even wired in & just a fused spur to the boiler. The issue for the 'rattling' was that the heating motorised valve (I assume) had been knocked while the lady was in the boiler room getting a jacket or something & only left the boiler heating the hot water, it was boiling! All the plywood on the roof was dripping with condensation when i went into the loft.
So I am now owed £1943.23 inc vat from this chancing company who clearly don't have a clue!
I have tried debt collection agencies who have no luck.....
My question is should I take this to a small claims court? Will I have to travel the 300 miles down to the court hearing as I think I have to travel to the defendant.
Should I report them to trading standard too? I have loads of pictures & my emails to the company.
I also forgot to mention the first house had an issue for 5 days but they company never returned the ladies phone calls. She also had lights & sockets not working as the pump had tripped the power & it was on the same board as one end of the house.
Sorry for the essay, I hope it all reads okay & I have covered everything.
Kind regards,
Island Fling
