Free boiler from ECO3, is it legit?

[Radium]

My old mother had a call out of the blue from (something) Energy, she didn't catch the name, who said because my father was on a qualifying benefit they could get a totally free new boiler. I think it's pure coincidence but the boiler has just stopped working properly (the hot water doesn't work) and a day later this guy calls! I just wondered if any of the gas fitters here had installed a boiler on this scheme?

What worries me is that the guy knew my mom's name and later found out when she'd last had a boiler fitted on a previous scheme (because my mom couldn't remember). He seems to know a lot about my mom and her central heating. And, of course, the totally free boiler sounds a bit too good to be true as I've only been able to find companies that will do reduced rate installation on ECO3.

Having said that they did have the previous boiler installed on a similar scheme for free. It's the call out of the blue that's got me worried.

Any advice or opinions on this?

 

[Scott_D]

There is another thread from this week where a guy is getting a freebie from eon

 

[Radium]

There is another thread from this week where a guy is getting a freebie from eon

Hey thanks scott. Could you provide a link please as I've done a quick search for eon and can't see anything relevant.

 

[ShaunCorbs]

Could you take a look at pics and advice > Plumbing Advice - PlumbersForums.net

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[Scott_D]

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Find Could you take a look at pics and advice Advice and Help. How-to Could you take a look at pics and advice in the USA advice boards on PlumbersForums.net | Plumbing Advice for All. Could you take a look at pics and advice on PlumbersForums.net Plumbing and Central Heating Advice Forum.

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[snowhead]

Info from Government on here including warnings about cold calls;

Energy Company Obligation (ECO) - Homeowners and tenants

The Energy Company Obligation (ECO) is a government energy efficiency scheme in Great Britain to tackle fuel poverty and help reduce carbon emissions.

www.ofgem.gov.uk

 

[SimonG]

It's when they start and say that the grant only covers a % of the boiler costs and you need to top it up yourself.

 

[Radium]

It's when they start and say that the grant only covers a % of the boiler costs and you need to top it up yourself.

Well this is what I expect would happen but the guy was adamant that there would be absolutely no cost to just replace the boiler (because it's broke). I've asked my mom to get the bloke's telephone number so I can call him but I was also interested if anyone on this forum had been involved with installing a boiler under the scheme and whether they'd ever done a zero charge install.

 

[SJB060685]

Even is this is legit be wary. Ive seen too many scheme installs that are quite frankly s#$t installs. Admittedly that was all oil but any really good installation will always carry a price

 

[SimonG]

Even is this is legit be wary. Ive seen too many scheme installs that are quite frankly s#$t installs. Admittedly that was all oil but any really good installation will always carry a price

Customer had one fitted on a scheme. Didn't fit the condensate trap and just teed into washing machine appliance trap. Picked it up first service, tried to contact company but gone "out of business". Gone belly up, started next day under a different name, no responsibility.

Wind it on 5 years and phoned up to book the annual service, to be told "dont need it, just had a new one fitted. 12 months later, first service, they had taken out a worcester Camry and replaced it with exactly the same boiler. Didn't change the flue though that had corroded through. Cost to the customer, one new flue, decent run, the installation company didn't exist anymore under its previous name.

 

[Stu-B]

In my experience these schemes will only swap like for like, but if there’s any alterations to be done, gas pipe upgrade or running a drain for the condensate etc it’s all billed at a rather excessive rate, Can work out much more expensive than one of my regular quotes even though the boiler is “free”

 

[Radium]

In my experience these schemes will only swap like for like, but if there’s any alterations to be done, gas pipe upgrade or running a drain for the condensate etc it’s all billed at a rather excessive rate, Can work out much more expensive than one of my regular quotes even though the boiler is “free”

Yeah, just to be clear, this guy is saying it'll be zero cost fro the whole job, not just zero for the boiler. That's why I want to phone him myself to confirm. On the previous scheme back in 2013 they installed new boiler, TRVs, and all new pipework and that was done for zero cost.