Gas supply pipe to boiler

[Kezzaa]

Hi all - is the gas supply pipe between the gas meter and boiler covered by British Gas Homecare 2 ? I am sure I saw a useful diagram at one time that showed what pipe work was covered as part of HC cover levels ( and confirmed feed from meter to boiler was covered in HC 2) but can’t find it now

 

[Chuck]

There's this on the BG site:

https://www.britishgas.co.uk/aem6/content/dam/britishgas/downloads/home-care/HomeCare-Range-Terms-and-Conditions.pdf

The diagram on page 6/7 includes the pipe from meter to boiler in the orange parts defining 'boiler and controls'

 

[Kezzaa]

There's this on the BG site:

https://www.britishgas.co.uk/aem6/content/dam/britishgas/downloads/home-care/HomeCare-Range-Terms-and-Conditions.pdf

The diagram on page 6/7 includes the pipe from meter to boiler in the orange parts defining 'boiler and controls'

Thanks Chuck - that’s the diagram I was thinking of - it confirms the ‘meter to boiler’ feed is part of cover

 

[Harvest Fields]

Gather they are saying you need to pay extra?

 

[Kezzaa]

Gather they are saying you need to pay extra?

They tried to invoice me for ~£200 for a repair but thankfully have now cancelled the invoice

 

[Chuck]

They tried to invoice me for ~£200 for a repair but thankfully have now cancelled the invoice

I suggest that you return the favour and report them to Trading Standards for fraudulent invoicing. (Self-serving incompetence is a form of fraud even if they deny intent.)

 

[OffshoreGas]

I suggest that you return the favour and report them to Trading Standards for fraudulent invoicing. (Self-serving incompetence is a form of fraud even if they deny intent.)

Social media is normally a good place to start, a couple of tweets or posts on their facebook and you'll often get something for your inconvenience.

 

[firemant]

Social media is normally a good place to start, a couple of tweets or posts on their facebook and you'll often get something for your inconvenience.

It is not a fraud if there was no intention. Mistakes happen, FFS.

Have you actually known someone to get compensation after slagging a firm unnecessarily on Facebook? You are more likely to get some satisfaction if you send a properly considered and composed letter to a manager or head office.

 

[OffshoreGas]

It is not a fraud if there was no intention. Mistakes happen, FFS.

Have you actually known someone to get compensation after slagging a firm unnecessarily on Facebook? You are more likely to get some satisfaction if you send a properly considered and composed letter to a manager or head office.

Went to Lego Land about 6 weeks ago, queueing for a ride and looked down to find my son playing with a bare armoured cable (as in exposed conductors). Spoke to the attended didn’t do anything, spoke to the information desk on leaving and got no response, emailed including photos and had no response, 7 days later sent them a tweet with photo. Following day, free passes to park and a hotel room worth £200-300. Wasn’t really looking for compensation but fairly naffed off to find my son exposed to what could well have been a live cable.

It is not a fraud if there was no intention. Mistakes happen, FFS.

Have you actually known someone to get compensation after slagging a firm unnecessarily on Facebook? You are more likely to get some satisfaction if you send a properly considered and composed letter to a manager or head office.

I never suggested it was fraud although it could well be considered fraud if you could show a pattern of behaviour. I tend to base things on how you would feel if you found they had done it to an elderly or vulnerable relative.

Companies have a responsible to be good corporate citizens, same as any insurance they view it as their job to avoid paying out for anything they possibly can because like any business they are in it to make money.

 

[kris]

Read your home care plan as they have to send you documentation as to what your covered with as many different plans n costs

 

[firemant]

Read your home care plan as they have to send you documentation as to what your covered with as many different plans n costs

And it is an insurance contract regulated by the FSA(?). They would take breaches seriously.

Went to Lego Land about 6 weeks ago, queueing for a ride and looked down to find my son playing with a bare armoured cable (as in exposed conductors). Spoke to the attended didn’t do anything, spoke to the information desk on leaving and got no response, emailed including photos and had no response, 7 days later sent them a tweet with photo. Following day, free passes to park and a hotel room worth £200-300. Wasn’t really looking for compensation but fairly naffed off to find my son exposed to what could well have been a live cable.


I never suggested it was fraud although it could well be considered fraud if you could show a pattern of behaviour. I tend to base things on how you would feel if you found they had done it to an elderly or vulnerable relative.

Companies have a responsible to be good corporate citizens, same as any insurance they view it as their job to avoid paying out for anything they possibly can because like any business they are in it to make money.

You clearly stated that it is a form of fraud.

I have to say that I am a little suspicious of your Lego Story. First, if my nipper was playing with live wires, I would habe done more tan spoke to a 16 yo youth attendant. Then mention it on the way out.

I actually am in the dark over Twitter, but would be surprised if a multi national firm ignored multiplication warnings over a dangerous situation, then rolled over because of a tweet.

Would you care to share the evidence?

 

[OffshoreGas]

And it is an insurance contract regulated by the FSA(?). They would take breaches seriously.


You clearly stated that it is a form of fraud.

I have to say that I am a little suspicious of your Lego Story. First, if my nipper was playing with live wires, I would habe done more tan spoke to a 16 yo youth attendant. Then mention it on the way out.

I actually am in the dark over Twitter, but would be surprised if a multi national firm ignored multiplication warnings over a dangerous situation, then rolled over because of a tweet.

Would you care to share the evidence?

If you read the thread it was actually Chuck who stated it was fraud as per the attached image.

I’ve inboxed you the Tweet and a copy of the complimentary ticket. Obviously with personal details redacted. Can’t see why you’d think I’d lie about that.

 

[kris]

Chill out folks. No need to get panties in a twist .....

 

[Harvest Fields]

They tried to invoice me for ~£200 for a repair but thankfully have now cancelled the invoice

So has this now been all sorted mate?

 

[OffshoreGas]

Another great example of the power of social media. Plumbers sister having issues with new build. No response from plumbing firm. Shared on Twitter, emergency repair team and manager on way 2hrs later.

 

[Harvest Fields]

Thread now locked as going completely off topic again.