Spot on mate.
I think this forum needs to go back to the way it was, all it is now is people whinging and shooting down people for asking questions.
I understand that people can't mess with their own heating systems and such, but maybe instead of shooting them down and saying "read the rules you idiot" we could ask them questions like we used to, like "is your room stat on?" Or "what's your pressure like?"
obviously, if these questions where answered and the boiler or whatever still didn't work then we would draw a line and say get someone on, plus the work is more likely to go to a member if we have treated a new member with respect.
I dont post in open forums anymore because it's all nonsense anyway
and by answering people's questions we aren't taking work away from people, as most people on here moan about customers and call outs anyway
i think the whole place needs to be more relaxed and friendly to new users