Discuss Potentially being taken to court. What should I do? in the Plumbing Jobs | The Job-board area at PlumbersForums.net
O
Old Account
Which plumber ? The people who did all the rest of a complete new plumber? If she would like to court she must have ask per the installer who fixed it for a plumbers report. Could you not get the report of her?
Sorry I meant the plumber who has done the repairs following me.
I have asked for photos, dates, invoices, and a report of the work carried out.
W
Welder
For some balance here, and as already said, I've had a job about 9 months ago where a nail had gone through a heating pipe some years earlier. It only started leaking when the nail finally rusted away. The system had never been perfect, always losing pressure over 6 months or so but they simply topped it up and got on with life.
So, as we all know life is stranger than fiction and these things can happen. All that said though Ash is def being targeted and its being dealt with. She's made some rubbish assumptions and picked on the wrong dude in the wrong industry. Supporting one another is just something we all do I'm sure. I dunno about Girl Power, this is the power of the pipe slice!!
So, as we all know life is stranger than fiction and these things can happen. All that said though Ash is def being targeted and its being dealt with. She's made some rubbish assumptions and picked on the wrong dude in the wrong industry. Supporting one another is just something we all do I'm sure. I dunno about Girl Power, this is the power of the pipe slice!!
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Ash,
Don't get yourself worked up about the situation.
Just get the customer to send you through the photo's and invoices / reports from the people who did the repair job.
Contact your insurance company and forward the information on.
Let the customer know that you have placed the claim with your insurance company and to deal with them in the future.
If they can't produce the receipts for the repair works, then you have nothing to answer.
I had a situation a couple of years ago where I told the owner I would just pay for the repairs because the repairs were less than my insurance excess.
I asked him to send me through the invoice from the repairer. He said he paid the repairer cash and has no receipt or invoice.
I just told him I would pay the amount when I received a copy of the invoice, description of the works done and a receipt of payment from the person who did the works.
Never heard from him again.
Don't get yourself worked up about the situation.
Just get the customer to send you through the photo's and invoices / reports from the people who did the repair job.
Contact your insurance company and forward the information on.
Let the customer know that you have placed the claim with your insurance company and to deal with them in the future.
If they can't produce the receipts for the repair works, then you have nothing to answer.
I had a situation a couple of years ago where I told the owner I would just pay for the repairs because the repairs were less than my insurance excess.
I asked him to send me through the invoice from the repairer. He said he paid the repairer cash and has no receipt or invoice.
I just told him I would pay the amount when I received a copy of the invoice, description of the works done and a receipt of payment from the person who did the works.
Never heard from him again.
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Problem is with contacting your insurance company is they might pay the customer the amount.
I would wait and see what bull the customer gives you in writing, invoices, photos, and then decide if her case is flawed.
No rules to say you have to use or inform your insurance.
I would wait and see what bull the customer gives you in writing, invoices, photos, and then decide if her case is flawed.
No rules to say you have to use or inform your insurance.
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- 3,071
She really needs to provide you with more evidence. If that's the repair job in the photo then it is evidence of nothing without the damaged section of pipe being available for you to inspect. You'd then be able to determine if the hole was indeed caused by a screw or any number of other possibilities including being deeply scuffed by a trowel, a manufacturing fault with the pipe (I've seen brand new microbore with a quarter inch long hole in before) or corrosion caused by the screed/adhesive assuming the pipes weren't protected.
I'd stand my ground and demand the piece evidence.
I'd stand my ground and demand the piece evidence.
Thanks oz and best, won't be using insurance for this. Im not stressing anymore. I'll see it through to the end, if it goes to court and I lose I can live knowing I didn't roll over.
They at no point made me aware of the issue and had repairs done before let to g me know then said its a case of 300 or we go to court. I legally should have been made aware and given a chance to do something about - my understanding so far.
Their argument is that I should have checked for pipes being there and that I didn't carry out the work with due care and attention. - I say I did.
I'd say it's stronger in my favour.
They at no point made me aware of the issue and had repairs done before let to g me know then said its a case of 300 or we go to court. I legally should have been made aware and given a chance to do something about - my understanding so far.
Their argument is that I should have checked for pipes being there and that I didn't carry out the work with due care and attention. - I say I did.
I'd say it's stronger in my favour.
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Hi Ash,
I was just inferring to use insurance as a ploy.
That way, you could ask the customer to send you through all the photo's and repair bills that were incurred on their behalf so you could forward them off to your insurance company.
[ The ball is their court then. It's up to them to give you the information you require to process a claim. Tell them you can't begin the process until you have all the information your insurance company requires]
You would also have the repairer(s) details and you could contact them about what the repairs were and what they think caused the problem. ( if you wish )
I personally wouldn't claim on insurance for the amount of money they are chasing you for. But I would make sure I have all ALL the information they have regarding their claim against you.
I would also infer, from now on, all communication via email.
Respond to them politely and promptly, if they call you, just ask them to email you.
I was just inferring to use insurance as a ploy.
That way, you could ask the customer to send you through all the photo's and repair bills that were incurred on their behalf so you could forward them off to your insurance company.
[ The ball is their court then. It's up to them to give you the information you require to process a claim. Tell them you can't begin the process until you have all the information your insurance company requires]
You would also have the repairer(s) details and you could contact them about what the repairs were and what they think caused the problem. ( if you wish )
I personally wouldn't claim on insurance for the amount of money they are chasing you for. But I would make sure I have all ALL the information they have regarding their claim against you.
I would also infer, from now on, all communication via email.
Respond to them politely and promptly, if they call you, just ask them to email you.
Thanks to everyone so far for taking the time to reply.
After some good advice, I have sent them a letter, I have not heard back yet.
A week ago I spoke to the company who did the repairs, I spoke to the boss who priced the repair and he sent a someone to do it, he said I was extremely unlucky and could have happened to anyone. He has done work for them before and can't stand them, he said they are a nightmare to work for.
He also agreed not to pay out as there was no way of checking the pipes were there, at most he said maybe offer £100 goodwill gesture but don't admit anything.
He also agreed she should have come to me first. He seemed genuine, he spent more time complaining about the customer than talking about the job.
Will update when I can.
After some good advice, I have sent them a letter, I have not heard back yet.
A week ago I spoke to the company who did the repairs, I spoke to the boss who priced the repair and he sent a someone to do it, he said I was extremely unlucky and could have happened to anyone. He has done work for them before and can't stand them, he said they are a nightmare to work for.
He also agreed not to pay out as there was no way of checking the pipes were there, at most he said maybe offer £100 goodwill gesture but don't admit anything.
He also agreed she should have come to me first. He seemed genuine, he spent more time complaining about the customer than talking about the job.
Will update when I can.
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- 21,054
If you had drilled it then you would have got wet.
Never gave you chance to inspect or repair.
Strongly worded letter including a paragraph with regard to taking a very dim view of a customer attempting to make fraudulent claims.
Did a bathroom about 4 years ago, 18 months after they wanted me to go back and replace the seal on the shower bath screen as it had gone mouldy. Fine, but chargeable as I hadn't supplied the materials. I received a snotty text, saved it and didn't hear a thing for 4 months. Then received a letter to say that the bath leaked and damaged the ceiling below because I hadn't installed the screen seal or the bath properly. Wanted 750 for repairs.
I sent a letter, recorded delivery, with a transcript of the message they sent, that I believed they had incorrectly changed the seal and caused the leak and that if they wanted to pursue a fraudulent claim I would see them in court. Never heard a thing.
Some people are just a$$holes.
Never gave you chance to inspect or repair.
Strongly worded letter including a paragraph with regard to taking a very dim view of a customer attempting to make fraudulent claims.
Did a bathroom about 4 years ago, 18 months after they wanted me to go back and replace the seal on the shower bath screen as it had gone mouldy. Fine, but chargeable as I hadn't supplied the materials. I received a snotty text, saved it and didn't hear a thing for 4 months. Then received a letter to say that the bath leaked and damaged the ceiling below because I hadn't installed the screen seal or the bath properly. Wanted 750 for repairs.
I sent a letter, recorded delivery, with a transcript of the message they sent, that I believed they had incorrectly changed the seal and caused the leak and that if they wanted to pursue a fraudulent claim I would see them in court. Never heard a thing.
Some people are just a$$holes.
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- 10,442
4 months after your last post on here about it? Or have they been in touch before this?
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