T
TEESSIDE
Hello everyone
I have been looking at our systems moving into 2017, Last year we made a huge dessision to stop working for local and national chains of letting agents as the payments were dreadful waiting 2-3 months for money, they would take 10 - 12 % commission and wanted us to drop everything to do there work
We have not looked back since stopping there work However I have been looking at who owes us money and most money that is owed is £69.00 - £200.00 Jobs
Meaning the girl in the office is chasing these up daily, Most of the jobs are new customers for say boiler services or little repair work.
I have been thinking of doing a payment upfront plan for 2017 ......
Example 1 - A customer rings to book in a boiler service, Office girl books in and takes money for service
Exmaple 2 - A customer rings no heating or hot water, we take £42.00 Diagnostic charge ... once w go out it needs a PCB we then take a futhur £150.00 before installing the board.
Does anyone do this now?
We have a shop people can come to, someone on phone every day. We cant hide, customers can!
What are your thoughts?
Thanks in advanced
I have been looking at our systems moving into 2017, Last year we made a huge dessision to stop working for local and national chains of letting agents as the payments were dreadful waiting 2-3 months for money, they would take 10 - 12 % commission and wanted us to drop everything to do there work
We have not looked back since stopping there work However I have been looking at who owes us money and most money that is owed is £69.00 - £200.00 Jobs
Meaning the girl in the office is chasing these up daily, Most of the jobs are new customers for say boiler services or little repair work.
I have been thinking of doing a payment upfront plan for 2017 ......
Example 1 - A customer rings to book in a boiler service, Office girl books in and takes money for service
Exmaple 2 - A customer rings no heating or hot water, we take £42.00 Diagnostic charge ... once w go out it needs a PCB we then take a futhur £150.00 before installing the board.
Does anyone do this now?
We have a shop people can come to, someone on phone every day. We cant hide, customers can!
What are your thoughts?
Thanks in advanced