J
jaw
Hi
I've been to survey for a new boiler in a customers house today. During our conversation I mentioned about the need to upgrade his existing rad valves for TRV's to meet the Part L regulations (timer and stat already present). The guy went through the roof. I believe he thought I was trying to rip him off, which obviously I'm not although I can see his point of view. I've never really had this problem before. My questions are:
1. What if a customer does not want to upgrade to TRV's, do you just walk away?
2. How strict are the regulations being policed?
3. How does everyone else deal with these situations?
On another note, he was also none too happy when I told him I would have to update his boiler gas pipe to 22mm! ("Can't see why you have to do that, old one's worked fine")!
The guy has another plumber / heating engineer going around tonight to give him a quote. Just got a funny feeling that I'll probably end up losing this job as the other guy won't bother so much
Thanks
I've been to survey for a new boiler in a customers house today. During our conversation I mentioned about the need to upgrade his existing rad valves for TRV's to meet the Part L regulations (timer and stat already present). The guy went through the roof. I believe he thought I was trying to rip him off, which obviously I'm not although I can see his point of view. I've never really had this problem before. My questions are:
1. What if a customer does not want to upgrade to TRV's, do you just walk away?
2. How strict are the regulations being policed?
3. How does everyone else deal with these situations?
On another note, he was also none too happy when I told him I would have to update his boiler gas pipe to 22mm! ("Can't see why you have to do that, old one's worked fine")!
The guy has another plumber / heating engineer going around tonight to give him a quote. Just got a funny feeling that I'll probably end up losing this job as the other guy won't bother so much
Thanks