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Hi
I'm having a bit of a nightmare with quoting for a job.
Customer keeps arguing the toss over a product that they want installing.
They would like a douche installed in close proximity to the toilet ie there is a chance that the hose could end up in the pan. The product that they have purchased recommends an anti syphon valve to prevent backflow contamination. I was not sure about this and asked the question on here the other day and was kindly recommended to contact WRAS accordingly.
I did this and received a very concise response re installing a separate water cistern with the necessary air gaps to ensure that contamination could not occur.
I totally understand what I was sent and I have done my best to explain this to the customer however they cannot understand why it cannot be just installed as per the MIs. I can see both sides of the problem here but I am not keen to install in line with the MIs as this is a landlord property and don't want the Landlord to have any comeback or any subsequent WRAS follow up.
Would i I be better off just binning this job?
I'm having a bit of a nightmare with quoting for a job.
Customer keeps arguing the toss over a product that they want installing.
They would like a douche installed in close proximity to the toilet ie there is a chance that the hose could end up in the pan. The product that they have purchased recommends an anti syphon valve to prevent backflow contamination. I was not sure about this and asked the question on here the other day and was kindly recommended to contact WRAS accordingly.
I did this and received a very concise response re installing a separate water cistern with the necessary air gaps to ensure that contamination could not occur.
I totally understand what I was sent and I have done my best to explain this to the customer however they cannot understand why it cannot be just installed as per the MIs. I can see both sides of the problem here but I am not keen to install in line with the MIs as this is a landlord property and don't want the Landlord to have any comeback or any subsequent WRAS follow up.
Would i I be better off just binning this job?