R
Robert Tyrrell
Just had a call to a customer of mine who had a warrantee call on a gas fire that he had fitted - by a company not me.
The engineer that arrived, with his apprentice, changed the thermocouple, which was my diagnosis in the first place, but then did a let by & tightness test. [They] then issued an ID notice for the installation stating that there was a gas escape on the installation.
My customer called me and I went straight over, did my own test and found that the drop wasweld within the parameters for an existing installation so why di this engineer write it up as ID?
The engineer that arrived, with his apprentice, changed the thermocouple, which was my diagnosis in the first place, but then did a let by & tightness test. [They] then issued an ID notice for the installation stating that there was a gas escape on the installation.
My customer called me and I went straight over, did my own test and found that the drop wasweld within the parameters for an existing installation so why di this engineer write it up as ID?