They answered the phone quickly the next day when I rang them but that doesn't help when I go to a call after 5 on the way home. It means another call to the property to check which component was faulty.
I also object to the fact that when you buy one of their top range boilers you don't get a fitting template with it. You get one with the i range so why should I have to mess about with a tape measure and trying to hold the two parts of the jig on the wall whilst I mark the holes. You then have to assemble the jig, fit the gas pipe and try and use the stupid plastic plugs to hold the flow and return pipe in place whilst you solder the return pipe up.
Most conventional boilers you fix the template to the wall, drill the holes, fit the hanging bracket and lift the boiler on. Ten minutes work at the most. With the Worcester you measure the position of the bottom of the top plate, hold the two parts of the back plate together whilst trying to mark the holes, drill the holes, fix the backplate, assemble the rest of the jig, try to get the pipes to stay in position, solder the return and finally lift the boiler on. An hour later you're finally in the position you would have been 50 minutes ago if you'd fitted a logic plus.
