T
Twiggy27_uk
Hi guys and girls.
Hope someone might be able to give some advise on where to go next.
Back in late 2014 i had a problem with an alpha cb33 he boiler. It was tripping the rcd on my consumer unit.
So far to last monday ive had.
Various diverter valves and microswitches. Its had a new pcb. A new pump. A new fan and air valve. New wiring loom and other sensors.
Since dec 5th ive been on to homeserve and alpha heating inovation to get this sorted as i had no heating or hot water. Had no replies from alpha until the day before new years eve when an engineer was booked for new years eve.
He turned up and fitted a new pump but the boiler still tripped. He checked the flue stat again and it was corroded.
He changed the stat and got the boiler firing up and running. He then told me he had put something over the top of the fluestat to stop the secondary heat exchanger leaking onto the stat. He screwed the boiler together and left.
Roll on 4 days later and my wifes having hot water and a bath. I get a phone call at work as there is a huge smell of burning from the boilet. We turn the boiler off at its fused switch and wait till i get in from work. I decide to take the front cover off the boiler to just check its not alight. Upon opening the front cover i find a burner case that has screws missing and not fitted back together properly. So i phone homeserve. Now since nye ive been awaiting a call from alpha regarding the new secondary heat exchanger and fitting. I am not happy to have an alpha engineer back so i tell homeserve i will get a local heating and boiler engjneer to inspect the boiler and make good the damage to which homeserve agree ( cant fault them on that ).
My engineer came yesterday and upon taking the front cover off foubd that the burner casing surround was not fitted back properly. Some of the screws were snapped off and also some missing. The case surround had moved blocking the flue leading to the boiler giving an overheating fault. Due also to the flue being blocked and the surround not being screwed back properly it had blown a flame out the side mrlting the wiring loom up the side of the boiler.
On top of this a plastic bag was found half melted on the burner which had been put on top of the flue stat to stop the drip problem.
My engineer said that if i had kept running this in that state carbon monoxide would be an issue.
Now the alpha engineer was gas safe registered. Ive complained to homeserve and have an ongoing case with the report from my engineer and pictures of the damage to show the case. I would like some advise on where to go next really. I dont know what to do. I still have a boiler with a fault from the flue stat as it still trips. I dont want to deal with alpha as i have lost all confidence in their engineers in my area of sussex.
I feel i am within my rights to ask for a new boiler to be fitted by an engineer and charge homeserve as the one i have at the moment is not fit for purpous and was left in a life threatening and dangerous state. This could have caused a fire of killed my family.
To top it all i still need to deal with alpha who dont want to ring me back now and make excuses about witheld numbers etc.
Do i have a case with gas safe?.
Any advise would help. Can i just say i dont want to get any engineer into trouble with regards to whats happened but i just wantva boiler that works and gives heat and water when needed and doesnt break every day.
Thats.
Hope someone might be able to give some advise on where to go next.
Back in late 2014 i had a problem with an alpha cb33 he boiler. It was tripping the rcd on my consumer unit.
So far to last monday ive had.
Various diverter valves and microswitches. Its had a new pcb. A new pump. A new fan and air valve. New wiring loom and other sensors.
Since dec 5th ive been on to homeserve and alpha heating inovation to get this sorted as i had no heating or hot water. Had no replies from alpha until the day before new years eve when an engineer was booked for new years eve.
He turned up and fitted a new pump but the boiler still tripped. He checked the flue stat again and it was corroded.
He changed the stat and got the boiler firing up and running. He then told me he had put something over the top of the fluestat to stop the secondary heat exchanger leaking onto the stat. He screwed the boiler together and left.
Roll on 4 days later and my wifes having hot water and a bath. I get a phone call at work as there is a huge smell of burning from the boilet. We turn the boiler off at its fused switch and wait till i get in from work. I decide to take the front cover off the boiler to just check its not alight. Upon opening the front cover i find a burner case that has screws missing and not fitted back together properly. So i phone homeserve. Now since nye ive been awaiting a call from alpha regarding the new secondary heat exchanger and fitting. I am not happy to have an alpha engineer back so i tell homeserve i will get a local heating and boiler engjneer to inspect the boiler and make good the damage to which homeserve agree ( cant fault them on that ).
My engineer came yesterday and upon taking the front cover off foubd that the burner casing surround was not fitted back properly. Some of the screws were snapped off and also some missing. The case surround had moved blocking the flue leading to the boiler giving an overheating fault. Due also to the flue being blocked and the surround not being screwed back properly it had blown a flame out the side mrlting the wiring loom up the side of the boiler.
On top of this a plastic bag was found half melted on the burner which had been put on top of the flue stat to stop the drip problem.
My engineer said that if i had kept running this in that state carbon monoxide would be an issue.
Now the alpha engineer was gas safe registered. Ive complained to homeserve and have an ongoing case with the report from my engineer and pictures of the damage to show the case. I would like some advise on where to go next really. I dont know what to do. I still have a boiler with a fault from the flue stat as it still trips. I dont want to deal with alpha as i have lost all confidence in their engineers in my area of sussex.
I feel i am within my rights to ask for a new boiler to be fitted by an engineer and charge homeserve as the one i have at the moment is not fit for purpous and was left in a life threatening and dangerous state. This could have caused a fire of killed my family.
To top it all i still need to deal with alpha who dont want to ring me back now and make excuses about witheld numbers etc.
Do i have a case with gas safe?.
Any advise would help. Can i just say i dont want to get any engineer into trouble with regards to whats happened but i just wantva boiler that works and gives heat and water when needed and doesnt break every day.
Thats.
