2.5 million pound fine

[ecowarm]

The Real assurance code available to view here Consumer Code - Scheme - REAL Assurance Scheme has been broken by British Gas so I presume this is now happening,




[h=4]10 Monitoring performance[/h]The scheme administrator will assess how effective the Code is in delivering higher standards to consumers. The scheme administrator will carry out the following monitoring and auditing measures, and report the results to the panel:

• assess feedback from consumers obtained through consumer satisfaction surveys;
• analyse cases it is aware of in which members have not kept to the Code;
• carry out regular audit compliance checks of members' performance;
• analysis of conciliation and arbitration cases; and
• carry out 'mystery shopping' exercises to judge members' performance.

The scheme administrator will publish the results of this monitoring in an annual report, which it will make available to members, the Office of Fair Trading and other relevant organisations, and also publish it on the website. The report will include plans for improving consumer satisfaction levels and the contents of the Code. The panel will then consider them and take any appropriate action.

 

[unguided1]

The Real assurance code available to view here Consumer Code - Scheme - REAL Assurance Scheme has been broken by British Gas so I presume this is now happening,




[h=4]10 Monitoring performance[/h]The scheme administrator will assess how effective the Code is in delivering higher standards to consumers. The scheme administrator will carry out the following monitoring and auditing measures, and report the results to the panel:

• assess feedback from consumers obtained through consumer satisfaction surveys;
• analyse cases it is aware of in which members have not kept to the Code;
• carry out regular audit compliance checks of members' performance;
• analysis of conciliation and arbitration cases; and
• carry out 'mystery shopping' exercises to judge members' performance.

The scheme administrator will publish the results of this monitoring in an annual report, which it will make available to members, the Office of Fair Trading and other relevant organisations, and also publish it on the website. The report will include plans for improving consumer satisfaction levels and the contents of the Code. The panel will then consider them and take any appropriate action.

Well I had a chat with a bloke at REAL today and asked the question about BG and all he could do was to respond with the consumer code garbage directly of the page, the fact is that they said that they were unaware of any problems and if there were, they would follow the code, which I suspect is code for do buggerall

I also had a chat with BRE Global who administer the MCS for BG, They also claimed that there were no problems and that if there were they believed they were being handled by OFGEM I was also asked to submit any questions to them in writing if I wanted any further answers, So once again do you guys have any questions that you would like answered, if so I will put them in the letter

 

[IDCHAPPY]

British Gas are one of the biggest swindlers there are

 

[ecowarm]

I like it Mike, size 10's straight in.LOL

Well I think we both know what needs to go in the letter but I think that it will be a total waste of time, what money does BG's registration bring in to the likes of REAL and BRE, a dam site more than they get from the likes of me and you. I have paid REAL for 2 years now but never again.

A more beneficial letter writing exercise might be to the papers, gas safe, oftec CIPHE and any of the trade mags. let every one know whats going on.

If it was a small company or self employed person that had been fined for some customer related problem you would be ejected from real and mcs quicker than you could say "BRITISH GAS"

 

[dontknowitall]

Very true, Ecowarm. It's money that talks, no matter what industry you're in.