Different length of warranty between the installer and the boiler company?

[cidfenmaria]

Hope some experienced installer here could advise me:

I had a new combi boiler installed last month and I bought 5 yrs warranty from an installer. When I rang the boiler company they said I could only get 2 yrs for that specific model, I then asked the installer why he said that's because he'll need to register for me through a creditor (which I am not sure what it is) The installer also said he'll forward that warranty to me soon.

The above happened a few weeks ago however I am no longer able to get hold of the guy. I am a bit concerned because the offical time to register is running out (30 days says on the boiler booklet). Now should I bite the bullet to ring the boiler company to get 2 yrs (instead of 5 yrs that I paid) base on my position.

 

[Scott_D]

What make and model boiler?

 

[cidfenmaria]

ideallogic 30

 

[Scott_D]

2 years Ideal logic
7 years Ideal logic+
Approved installers don't get to offer extended warranty and they don't offer a paid extension unless maybe it's through a third party or insurance type scheme?


Post some pictures if you can

 

[cidfenmaria]

thanks, either 2yrs or 7yrs, that's Exactly what the boiler company told me, Mine is 2 yrs

the installer promised 5yrs and said it's from a creditor so I trusted it.

So now should I get the installer pay me back the difference (between 5yrs and 2 yrs), or, should I just finger cross think he is still able to get me the 5yrs warranty somehow? Would there be such a thing so called creditor to boost the default 2yrs to 5 yrs (or in another word he is not telling the true)?

what picture do you need btw?

 

[AlexGas]

So now should I get the installer pay me back the difference (between 5yrs and 2 yrs)...

How much do you want?

 

[ShaunCorbs]

Pic of the install eg boiler and not normally

 

[cidfenmaria]

How much do you want?

the prices diff between 5yrs and 2yrs quotations is 100. I opted for 5yrs which sounds sensible to me.

I hope I would get the 5yrs warranty rather really.

 

[Tjdservices]

Has the benchmark been filled in?

 

[cidfenmaria]

as I could remember not yet. is that a form found in the manual?