this is not a straightforward not used gas for years so its fine to cut it off
1.I have recently purchased the property Dec 2016
2. sometime in April/May 2016 i got a post card through the door from a inspector saying he had called and if i did not contact them they were going to cut off the supply "it had a mobile number on the card so i rang him and explained the situation, he said he had noticed building work had started on the property and he would register it on the system
3 some time later got another letter saying they were going to disconnect if i don't ring them or have a meter installed within 28 days (i thought this was sorted and it was just a computer generated letter) obviously not !!!
3. 29th July 2016 vans and men turned up to dig the road up to disconnect supply , i told them i had already explained to the inspector who came a month ago that i was new owner and when ready i would be wanting a meter installed and another new gas supply
4. 4th Aug Rang National Grid on the number they provided to explain that i could not get a meter installed as there was no current MPAN number for this supply as it was registered as disconnected and i needed a live check done ......was left 25mins 18seconds on hold and was just left with all of our agents are busy we will be with you shortly .......after 25mins 18 seconds i put the phone down......... "this call cost me £18 for nothing ,,,this is disgusting ,,,,, i have just sent for and received my phone bill as evidence for my appeal to the ombudsman
5. 5th Aug Rang National Grid Connections Ordinary connections line and asked for a dead live check as i needed it to enable me to get a MPAN number and a meter fitted as they were requesting, Made appointment for engineer to visit 14th Aug 2017
6 Engineer arrived to carry out live check confirmed everything was live ans safe to have an MPAN number issued
7. two weeks later they excavated my front path and disconnected my supply.....i rang to complain they said the information had not been passed to them that i had only just had it checked by one of their own engineers ........corporate incompetence is my name for this .....what do you think ?