plumage issue

[gaspastemania]

I have recently fitted a boiler upgrade in a flat which used to be an old style town house but has since been converted to 3 flats ,top, middle and bottom. The boiler i have fitted is in the middle flat at the rear of the flat .The combi i have fitted is all working fine and all within regs , i recently recieved a call from the customer saying that the owner in the above flat is complaining about the plummage from the new boiler.
The customer admits she is at complete odds over everything with the above tennant and totally dont get on . My question is there anything i can do to help with the plummage issue to keep the peace between them ??

 

[andyg0507]

could a plume management kit be fitted?

 

[gaspastemania]

No wouldn't make any difference as would actually take the plummage closer to the neighbours window , its an awkward one as getting phone calls regarding this yet in theory there is nothing actually wrong where its terminated and yet they are at each others throats over it . Muggins here is getting phone calls to sort it and actually cant see what i can do .

 

[kirkgas]

you can get a 45 bend for the end of a terminal to deflect the plummage away from a facing wall, this maybe enough to divert the plummage far enough to the side to take it away from the window above

 

[pauls]

how about a plume deflector to deflect it to the side may help a little.

 

[pauls]

you beat me to it kirk lol

 

[kirkgas]

you beat me to it kirk lol

but at least you called it the right thing so 1/2 point each i think

 

[SafeGasInstall]

did you not advised customer that new boilers plume......? i always do

 

[Backboiler]

Just inform them that given the layout of the building there is no alternative location for the boiler/flue, and that the appliance has been fitted under the strict control of the GSIUR. Then remind the moaner that summer's nearly here and the plumeing will disappear. Or ignore them. The GS register are only concerned with safety.

 

[gaspastemania]

Im actually going back there in the evening as the old lady has forgotten how the stat works ( showed here twice already ).Need to keep peace tho as doing the moaners bathroom this month and old lady below where done upgrade has passed on work to me. Will have another nose then tell them some bull that its regs and law