vaillant boiler service is really rubbish

[bluesky]

recently installed a vaillant boiler, leaking, called them, engineer did not turn up, called again, said i should pay for 13 pounds car parking, that means i have to wait in the car park for a whole day? landlord does not want to pay for it, then vaillant refused to repair it, what a rubbish service! leave the customer in cold...

 

[Jay Jay]

It is poor,as the engineer would get it back on expenses!!if it's a permit situation ie London/Brighton then I would expect some help from home owner.
Let us know how you get on

 

[Ermintrude]

Love permits. Newcastle City council told us to pop to van every 15 mins won't get a ticket even when on yellows...... Longest we have tried is 4 hours

 

[AWheating]

put sign in window, ebola doctor on call, nobody will touch it.

 

[southcoastboile]

Yeah I agree vaillant service is poor. They look for installation faults and slag off the installer. My mate fitted one and that I commissioned and they went back to look at something. Told the customer that it should have never been fitted as it is oversized and that they have paid more than they should for the boiler. It can be down rated so rather than shut up about it he made him look bad and customer wasn't happy. Have also had to go back to another one before they would repair to sleeve a 1 1/4 Condemse pipe. That said they are the best boiler in my opinion and we have fitted around 50 the last couple of years. Rarely get a call back. heard worcester are good for there manufacturer recalls

 

[henly1234]

Wouldn't touch Vaillant with a bargepole use to be good but there tech helpline is (or Was) a joke, they lost me as an installer 3 years ago.

 

[billybob150811]

terrible manu always blame installer we fit hundreds, last year there was definatly a problem with gas valves the engineers were making us clean the heating system just to play for time even though we send off water samples to fernox to activate the guarantee and when I had the plug they supply incorrectly marked up they argued the plug was green not blue, how pathetically childish I fit them cause I have to not want to

 

[drip-dry]

so pleased folk are realising how bad vaillant are now..such a shame...i say now..its been in decline for the last 10years or so..i to would not touch

 

[Dotty]

Moved off open forum before we get our arse handed to us.

 

[stevetheplumber]

their tech line is crap now had a troublesome exclusive last week and they were about as much good as a chocolate fire guard third guy i got was good first one sounded like a yop kept saying super

 

[ambrosia]

i like vaillant boilers but they are definitely going down in quality and their warranty is pants

ideal are the best in terms of warranty, from my experiance they dont make excuses

 

[wattsie1987]

Never had a problem to be honest always same or next day call and always carried out repairs as needed.

 

[newcastle phill]

Ive fitted one but always tout baxi or ideal, simly better warranties.
I wont recommend vaillant simply on terms of cost or warranty

 

[kris]

I have a customer who used to get Vaillant to do her servicing and earlier this year she asked me to do it , when i rmoved the burner and the cover for the combustion chamber it was evident that they had never taken it out, the boiler is around 6 years old so the door and its seal shouldve been removed and replaced at least 3-4 times but i dont reckon itd ever been done,, they arent cheap for there service either ,,, they mustve just done the analyser test then thats it,

 

[stevetheplumber]

I have a customer who used to get Vaillant to do her servicing and earlier this year she asked me to do it , when i rmoved the burner and the cover for the combustion chamber it was evident that they had never taken it out, the boiler is around 6 years old so the door and its seal shouldve been removed and replaced at least 3-4 times but i dont reckon itd ever been done,, they arent cheap for there service either ,,, they mustve just done the analyser test then thats it,

i thought the seal was good for 5 years ?

 

[TFGplumbing]

With out a shadow of a doubt, I've always found the WB tech line & warranty service great

 

[ambrosia]

I've always found the WB tech line

yeah the tech line is alright, but i'm struggling to think of anything else I like about WB

 

[Rabbitman]

The caliber of engineers have suffered too, their now taking button pushers from the call centre, and via a stint in technical (where they are put through their acs) then sending them out as engineers with absolutely know experience.............

 

[hammers4spanner]

I have a customer who used to get Vaillant to do her servicing and earlier this year she asked me to do it , when i rmoved the burner and the cover for the combustion chamber it was evident that they had never taken it out, the boiler is around 6 years old so the door and its seal shouldve been removed and replaced at least 3-4 times but i dont reckon itd ever been done,, they arent cheap for there service either ,,, they mustve just done the analyser test then thats it,

only as a recommend

 

[Millsy 82]

I never had a problem with them. But the company I used to work for installed 100's a year and I knew the local engineer from a stockists.

 

[hammers4spanner]

I am not a big fan of vaillant the ones i have installed over the years always seem to have teething problems.( or maybe I'm pants)