Just hard work i suppose.
Im happy to go out at 4.00am or 8.00pm it helps to build your reputation up i do charge accordingly
Aim myself at older people rather than younger generation who generally dont have much cash but that is changing as i now offer finance.
Only real advertising i do is yellow pages i know a lot of people slag it off but it works for me and people who are aged 50plus still use it in big numbers.
Word of mouth gets a fair of work in.
I work hard at how i come across to customers so i do think customer service skills are excellent.
I make it my point never to come across as cocky .
I will always stop and have a chat with a cust over a cup of tea if offered very old folk seem to respond to that well especially if they live on their own and i have a lot of time and respect for them so its something i like to do.
always make a fuss over custs cat and dogs but that fine for me i have 3 dogs and 2 cats.
i also have a small showroom at a set of traffic lights early days but its starting to pay off.
i do not work for career landlords or letting agents anymore as they are nobs
ive found my web sites bring me minimal work in. And whilst i like the web site done through the guy on the forum(twd) it has brought feck all work. So at the moment im not overly impressed and paying nack all more till it starts working if it does at all.
