Why do customers....

[WaterTight]

...

Expect that their sirname and address should be enough for you to instantyl know who they are even if you changed a tap washer for them 6 months ago?

 

[PlumbBobBob]

because they think we haven't got anything better to than cram our brains with details like that. as if we haven't got enough to remember.

 

[quality]

I just got in from changing a mid position 3 port valve . I will not forget this customer as he gave me a tip of ONE POUND FIFTY

 

[SafeGasInstall]

plus you got the old one which you can scrap and get 20p as brass is £2.2 per kilo

 

[SimonG]

Hear it all the time, did an hours work 4 years ago.....................

 

[dontknowitall]

"Oh yes, I remember ... Mrs Pig to do basin tap washer with yappy terrier! I'll be there in the morning ..."

 

[Mrs Tara Plumbi]

...

Expect that their sirname and address should be enough for you to instantyl know who they are even if you changed a tap washer for them 6 months ago?

Surname AND address, that's quite good.
I often get just a name.
Or just a street name.
And ansaphone messages with no Tel number because we must already have it.

AND the customers who I speak to who will tell me that hubby will remember what boiler they've got or what the problem was and I'm quite certain he won't

 

[kay-jay]

i got a call from a custy the other day, i answered and she said 'its me' i said who? she said 'me,Joyce' i said oh! joyce....why didn't you say. i remember you...now whats your address again??????????? lol

 

[REDSAW]

i just say 'oh yes, your the one who gave me a tip arnt you?'
remind me of the address again....see you in 10 minuites.

 

[tamz]

i got a call from a custy the other day, i answered and she said 'its me' i said who? she said 'me,Joyce' i said oh! joyce....why didn't you say. i remember you...now whats your address again??????????? lol

I do that one a lot lol

 

[Puddle]

I do that one a lot lol

why,does Joyce ring you up as well ??


It is strange how some customers think you should remember them.it always seems to be the small jobs,I get it with gas safety inspections when I put works that require doing,they ring me up a year later and say can you do the works on the old gas report when I do the new one and expect you to remember what you put and when I ask them for details,they say''you remember,its the house with all the shoes by the door or don't you remember,we have a black cat

:mad2:


Mind you had it the other way round were someone rings ,gives all there details and for some reason you do remember and say''oh ,yes,your Mrs humpty, I changed a tap washer for you in 1997,usually this happens as the customer was sitting half naked on the bath,when you were trying to replace the washer as fast as you could,sayin 2 to 3 hours


:stuart:

 

[WaterTight]

mind you i can be an idiot too. i've just noticed i've got a job booked in on tuesday. got an address and a time but no phone number and no mention of what the job is. well, i like suprises.

 

[secret squirrel]

I just got in from changing a mid position 3 port valve . I will not forget this customer as he gave me a tip of ONE POUND FIFTY

Whatever you do don't spend it all at once.....

 

[AWheating]

me "that fire looks new, how old is it?" customer "you fitted it last year" me "oh"

 

[dontknowitall]

me "that fire looks new, how old is it?" customer "you fitted it last year" me "oh"

AWHeating to customer: "Does it work?"

:wink_smile: