Absolutely agree Riley, especially since he was fluxing inside fittings (flux in system) and system was stood for around 3 weeks unflushed so it needed a thorough scouring IMHO.
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- May 23, 2015
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Why didn't you flush your pipework that's bad practice to let the flux sit like that
Honest opinion this install sounds like another classic example of lack of communication. Customer wants one thing and doesn’t say or fitter is a poor communicator and doesn’t explain why they are doing something. I pride myself on talking to my customers and thoroughly explaining why I’m doing something and why.
- May 23, 2015
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Mains flush would of been better than anything don't need any special kit for that and depending on install I don't power flush every install as it's not required
I communicated very very carefully that I needed boiler install, flushing, flue install and commissioning. I walked him round the house detailing pipe and rad routing/sizes etc, he was very happy and asked no questions other than where I wanted the filter.... Didn't quite get it properly behind the washer with best access but location was acceptable.... Just. I even marked up the wall with a rough plan..... Never got followed. He put gas feed as lowest pipe meaning hot output had to crossover..... I could go on and I'm sure if you had first hand view you'd agree it's a dogs breakfast but we're warm and it's recoverable but not without another spend....
The intergas boiler is a dream.... Hardly know it's running and it's used £1.22 in gas over 4 days..... Awesome. Got it modulating on opentherm with weather comp. Super impressed. Hw delivery is best I've known, way better than our WB 24cdi in the last house.
But communication, good or bad is still communication. Plus it’s a two way thing. If you weren’t happy you should’ve told him. Considering two out of the four main points you asked of him he hasn’t done. This is why I argue he’s too cheap. When you’re rushing trying to get on to the next earner you don’t give all your care and attention. I’d rather charge a bit more and ensure my customer is happy.
No excuse but the reason my wife was stressing getting close to Christmas and cold weather meant I dropped my guard and was too soft just to get her happy and comfortable.... Still don't accept it was right of him to do such a bodge.... If he'd said he needed more time and more money I would have accepted that.... I made that clear to him from the outset. I said I was more interested in a good reliable job than price.... Don't know how I could have been clearer. I've been self employed with customers for many years (partly tv & video repairs) and always took pride and care over my work & customers. I do tend to make the mistake sometimes of assuming all trades are of the same mind..... I've learned.
Not sure tbh.... I think he's been a jobbing fitter on piece rate from what he was saying, fitting in council homes so I guess he's picked up most of the bad habits associated with quick turnaround.
Not trades, contractors, don’t tarn us all
- May 23, 2015
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