Is my charge reasonable?

[Graham Gee]

Four visits - one visit to diagnose problem as pressure switch or maybe fan, second visit to fit new pressure switch (fix failed within 2 days), third visit , fan declared fine now possible PCB error, 4th fitted replacement PCB

Charge time 10 hours at £45 per hour - is this reasonable ? Parts were extra.

 

[steadyon]

How much would a fixed price repair from manufacturer, including parts, have cost?

 

[Jim09876]

Sounds good to me, but I’m a plumber also. If I worked 40 hours for £500 I’d be thinking to myself, this guy earns £3600 a week WTF!

 

[ShaunCorbs]

I would say it’s a bit much

 

[rpm]

I would say it’s a bit much

............. guesswork.

 

[Harvest Fields]

Four visits - one visit to diagnose problem as pressure switch or maybe fan, second visit to fit new pressure switch (fix failed within 2 days), third visit , fan declared fine now possible PCB error, 4th fitted replacement PCB

Charge time 10 hours at £45 per hour - is this reasonable ? Parts were extra.

Edit- due to repeat information 😛😛😛

 

[Riley]

I would say rather high

 

[Riley]

Why did pressure switch fail

 

[Graham Gee]

Why did pressure switch fail

 

[Graham Gee]

He did not tell me.

 

[Rob Foster]

Four visits - one visit to diagnose problem as pressure switch or maybe fan, second visit to fit new pressure switch (fix failed within 2 days), third visit , fan declared fine now possible PCB error, 4th fitted replacement PCB

Charge time 10 hours at £45 per hour - is this reasonable ? Parts were extra.

well the usual questions ...where do you live ? £45 per hour is really not enough...central london £125.00 plus vat per hour,

its really the wrong price per hour ....not enough to get a competant engineer in my opinion..others might correct me...Rob Foster aka centralheatking

 

[Riley]

He did not tell me.

That’s where I’d start. If it were a faulty part I don’t see why you should be paying for part or labour

 

[SimonG]

Feck me could have fitted a new boiler in 10 hours.

I charge for the fix plus the parts. Not for experimenting and crossing fingers.

 

[rpm]

He did not tell me.

Sneaky thread title Graham. 😉

 

[ShaunCorbs]

Would expect it fixed within 2 vists else I can see the customer complaining

 

[Pickwickpick]

He did not tell me.

Are you the customer or the engineer?

 

[Graham Gee]

Edit- due to repeat information 😛😛😛

Parts charged separately - just concerned that 10 hours labour is excessive

 

[Graham Gee]

Are you the customer or the engineer?

customer

 

[Ric2013]

Probably fair from the engineer's point of view, but depends whether the fault was one that was truly hard to diagnose or whether part of the tab is essentially a training cost. 'Was this a difficult repair or was he just a bit slow to pinpoint the cause?' may be the question.

Sometimes I find I'm taking longer than I expected because a job is hard (chargeable), and sometimes I find I'm taking longer because I've tackled the job arse-about-face (not chargeable).

 

[Rob Foster]

That’s where I’d start. If it were a faulty part I don’t see why you should be paying for part or labour

agree Riley...this price set up just does not stack up im my
opinion l..its not how we would approach a job like this
Rob Foster ...aka centralheatking

 

[king of pipes]

2 vists is normally enough a manufacturers service repair is only £300 - £400 labour and as many parts as it takes excluding the heat exchanger, you really should have recommended this to your customer . Kop

 

[Aire]

you really should have recommended this to your customer . Kop

He is the customer, he knows now 😀

 

[king of pipes]

Ooophs well honesty is the best policy charge was a bit high .kop

 

[Alex-Gas]

It’s a difficult one.

Sometimes it only takes an hour for an experienced engineer to diagnose. May take another engineer 3-4 (plus some parts) to get to the bottom of it.

Cheap, doesn’t always work out cheap.

 

[Rob Foster]

It’s a difficult one.

Sometimes it only takes an hour for an experienced engineer to diagnose. May take another engineer 3-4 (plus some parts) to get to the bottom of it.

Cheap, doesn’t always work out cheap.

Some ,'engineers' just throw new parts at boilers until it works again....proper people as you say dignose fault find and fix ...bg are prime at this because what they dont use just goes back...normal outfits cannot do this ..I know
Rob Foster aka centralheatking