I would be inclined to do one simple test before calling in the troops again.
Turn the HW temperature setting to max, get a 1 litre jug/bottle and adjust the kitchen tap flow until you fill the jug in 5 to 6 secs (5.6 secs) this is a flow rate of 10.75 LPM at 60C which the boiler should flow at full output from cold at 20C, not sure if the temperature indication LEDs light up on the panel in DHW mode but if not and if you can't measure the temperature then you certainly shouldn't be able to hold your finger under it.
Edit: just saw your post but I would still suggest carrying out the above.