british gas work good or bad

[vauxhall04]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

 

[Billy Bob Bob]

ask doodlebug

 

[lee gas]

the joint really needs cutting out and replacing

 

[Dotty]

ask doodlebug

*snigger*

 

[SafeGasInstall]

not surprised

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

This is not acceptable, all work is guaranteed, demand a senior engineer or manager calls to inspect the work and correct any defects. British gas are now regulated by the FSA and any complaints can cost the company thousands so a manager will do everything in he's power to stop a complaint.

 

[Avatar]

Get a proper plumber in and send the bill to BG

I wouldn't use Bg to open a can of beans! Better check the boiler is safe to use if I were you...

 

[Doodlebug]

Get a proper plumber in and send the bill to BG

I wouldn't use Bg to open a can of beans! Better check the boiler is safe to use if I were you...

Any need for that sort of comment?

 

[SimonG]

Everybody is entitled to an opinion based on their own dealings with aforesaid company. Wether you like it or not.

 

[Dannypipe]

Well OP, it doesn't seem BG are interested in "Helping YOUR World" now that they've had YOUR money.

Maybe call a local gas engineer. Ask friends and family for a good reccomendation. A small local business might value your custom more highly that a national corporation.

 

[Dannypipe]

Doodle, if you snapped in half, does it say British Gas all the way through?

 

[Dannypipe]

Sorry, that was out of order, but really. You won't find many people on here defending them. You seem the lone voice of support!

For what it's worth, I personally know they employ some trully brilliant engineers. But its a game of numbers and they also employ a lot of bad engineers.

 

[b.lynch plum]

Don't like BG as I have know a few lads work for them and leave as they r told to do the hard sell To evey1 pushing to sell things that aint needed ! Not heard a great problem with there work mind

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

A high percentage of installation work is carried out by contractors, was this the case here or was there a British Gas van on the job? As I said earlier, demand this is put right, British Gas aren't always perfect but I can assure you they will always put the job right. Can you look on the paperwork for a work request number and pm me, I will make sure you are looked after.

 

[Avatar]

It's my personal and professional opinion that BG do more bad work than good and charge triple to do it.

The advice I give to the op is to get an independent gas engineer.

 

[SimonG]

To be honest and I'm not tarring all bg engineers with the same brush as its the same with all 'big' companies. You can phone them 10 times and get 10 different answers. Sky where the same over a couple of months I needed an issue fixing, spoke to different people who promised to fix within a couple of days and nothing was done. Finally phoned and spoke to a young lass who'd only been there a week and fixed it while I was on the phone.

If you really have tried with BG and I think that for a BG engineer to come out and put a sticker on a boiler re a fault rather than getting his hands dirty and fixing it is out of order. Then get yourself a local engineer through recommendation write to BG outlining what you are doing and take it from there.

Hope you get it sorted.

 

[SimonG]

A high percentage of installation work is carried out by contractors, was this the case here or was there a British Gas van on the job? As I said earlier, demand this is put right, British Gas aren't always perfect but I can assure you they will always put the job right. Can you look on the paperwork for a work request number and pm me, I will make sure you are looked after.

Nice one Doodlebug.

 

[TomLane]

Fair play Doodlebug. That's a big gesture there!

We all have our opinions about one thing or another but I do actually admire your loyalty to defend BG no matter what!

 

[Doodlebug]

Sorry, that was out of order, but really. You won't find many people on here defending them. You seem the lone voice of support!

For what it's worth, I personally know they employ some trully brilliant engineers. But its a game of numbers and they also employ a lot of bad engineers.

For what it's worth I see a lot of very dangerous installations out there from the little firms, I don't come on here shouting and balling that all the little firms are rubbish as I know there are a lot of great engineers out there. I went behind a local firm the other day, they had extended the flue on a customers Worcester Bosh boiler because an extension what put on side of house, they had used incorrect flue joints and totally left the boiler in an ID situation, when the customer complained to the that the boiler now doesn't work, they weren't interested, and just said "can't be anything we've done" they didn't even offer to go and look at what was wrong with the boiler. I found that the boiler would only work with the combustion case removed due to incomplete combustion with the bridged flue.
This is just one example of some of the jobs I come across, so as I said earlier and on a few other threads on this site, British Gas aren't perfect and you will always find a bad job with any company, its human nature, especially with a company that employs as many engineers as British Gas.

 

[tamz]

A high percentage of installation work is carried out by contractors, was this the case here or was there a British Gas van on the job?

So it was a contractors fault? :lol:
Maybe they should spend a bit time training basic plumbing techniques to their fitters.

 

[b.lynch plum]

I haven't heard to much about bad work but a lot about pushing for the hard sell has any1 els??

 

[Doodlebug]

So it was a contractors fault? :lol:
Maybe they should spend a bit time training basic plumbing techniques to their fitters.

No mate, never said that, just wondered out of curiosity, British Gas employ a lot of contractors on the installation side of the business, some very very good and some terrible, I know I see it all the time.

 

[SafeGasInstall]

you will not make friends here with this BG comments ...... have you not realised this by now !!!!

 

[SafeGasInstall]

spot on Tom

 

[Dannypipe]

For what it's worth I see a lot of very dangerous installations out there from the little firms, I don't come on here shouting and balling that all the little firms are rubbish as I know there are a lot of great engineers out there. I went behind a local firm the other day, they had extended the flue on a customers Worcester Bosh boiler because an extension what put on side of house, they had used incorrect flue joints and totally left the boiler in an ID situation, when the customer complained to the that the boiler now doesn't work, they weren't interested, and just said "can't be anything we've done" they didn't even offer to go and look at what was wrong with the boiler. I found that the boiler would only work with the combustion case removed due to incomplete combustion with the bridged flue.
This is just one example of some of the jobs I come across, so as I said earlier and on a few other threads on this site, British Gas aren't perfect and you will always find a bad job with any company, its human nature, especially with a company that employs as many engineers as British Gas.

That's fair enough, and completely true. However BG win so much of their work by advertising themselves as the A team. With their wizzy adverts of people abseiling into the customers kitchen and shooting around in jet powered vans. They basically give people the impression that if you employ BG in your home, you will have a top trained engineer in your home. Little do they know they could have a subby who would do the very same work for half the price. Or someone who's still wet behind the ears but has a shiny van and a smart uniform.

I don't like the way they're out to squeeze out the small companies and the one man bands. AA have also jumped on the bandwagon....and people trust them because they know the "brand".

 

[Doodlebug]

you will not make friends here with this BG comments ...... have you not realised this by now !!!!

What comment? Please tell.

 

[kay-jay]

British gas get a fair amount of flack i myself have a few horror stories but the key here is about balance. Although from my experience i could slate bg til the cows come home i recognise that this is a game of numbers and there are many satisfied customers. And i for one applaud doodlebug for his efforts even if he is a lone voice. Fair play for helping this guy out!

Sent from my GT-I9100 using Tapatalk 2

 

[Barry98]

And then there were two

 

[Dannypipe]

Kind of agree. Bantering about BG as fun as it is, won't get us anywhere. I think we should just ban Doodle and get on with out lives....🙂 🙂

I'm totally messing of course.

We are all in the same industry. We all come on here to share ideas and opinions. Doodle knows my feelings on BG now. I won't bother getting into it any further, and I'm sure he's a good guy with lots to add to the forum besides BG fawning!

 

[villa_tom]

And then there were two

Theres always been two buddy, I'm just not as vocal. I sit in the corner watching and wait for the time to come 🙂

 

[Doodlebug]

That's fair enough, and completely true. However BG win so much of their work by advertising themselves as the A team. With their wizzy adverts of people abseiling into the customers kitchen and shooting around in jet powered vans. They basically give people the impression that if you employ BG in your home, you will have a top trained engineer in your home. Little do they know they could have a subby who would do the very same work for half the price. Or someone who's still wet behind the ears but has a shiny van and a smart uniform.

I don't like the way they're out to squeeze out the small companies and the one man bands. AA have also jumped on the bandwagon....and people trust them because they know the "brand".

You've totally lost me with the "squeezing out the small companies" bit, British Gas are more expansive than you, they don't undercut you, do they? If customers choose to use British Gas rather than you, then who's fault is that? Of course British Gas are going to claim to be the best, why wouldn't they? If you went to price a job that Tamz had been to earlier and priced, wouldn't you want the job? Aren't all the other firms out there pricing jobs before or after you a competitor? If a customer asked you if you were good at what you do, would you say "yes but sometimes I cock it up" or would you say "yes I can assure you I will do a very good job".

 

[Dannypipe]

Can we ban Tom too pls?

 

[Barry98]

Can I suggest you start a fresh topic in the arms off the open forum

 

[Barry98]

That's second time you've asked , is it like saying bettle juice three times it comes true ?

 

[SimonG]

It's just nice to see people with passion about their work. Hopefully Doodlebug will be able to get the op sorted.

 

[SafeGasInstall]

i just came back ....been working for BG for the last 16 weeks ...

 

[Dannypipe]

LOL. Feel the love.

Only joking fellas.

Cheers to Doodle for sorting it for the OP.

 

[tamz]

If you went to price a job that Tamz had been to earlier and priced

He'd be wasting his time because i have some gift of the gab at selling myself and when i'm done they know i walk the walk.

The small guy is only as good as his last job. Mess it up and your kids starve :lol:

 

[SimonG]

That's second time you've asked , is it like saying bettle juice three times it comes true ?

Isn't that candy man as well?

 

[zzzjim]

BG are the big boys , lots of money to advertise with .

Same thing happens in Electronics when you take on Panasonic its just Business !

( Don't be ashamed to support your employer ...
its usefull to know what they are up to ! )

 

[Dannypipe]

That makes sense, you piped a condense into a waste and sealed it poorly didn't you?

LOL. No that was me.

 

[Guest123]

A high percentage of installation work is carried out by contractors.

They are still operatives of British Gas and working on their behalf so that's no excuse.

It's obvious that the installer patched the condensate pipe connection with a sealant, more than likely silicone. A proper condensate tee connection to the waste is required and any installer that values their reputation and cares for their customer's property would have fitted one at the outset.

Doodlebug, it's admirable that you are wanting to address this complaint, but in my opinion, you should stick to your own back yard before a flood gate of customers complaints land on your doorstep via this forum.

Up here, Scottish Gas are not too bad, except for their heavy handed sales tactics for items that are not needing replaced.

 

[villa_tom]

LOL. No that was me.

I see what your doing now. Doing your own work, then when it goes bad, your say, 'I'm BG love' to the customer and run away.

Bg do nothing wrong, it's Danny working all over the country bodging things up, is this some kind of master plan

 

[Plum Bob 66]

Why won't he make friends. Surely you you judge people by who they are and what they say rather than who employs them.

If someone came on here, or anywhere for that matter slagging of something personal to me, I would defend it all the way.

The thing is with BG is people will never change their opinion of them good or bad, so these threads, although highly interesting are pointless to a point.

and monotonously repetetive in an entertaining sort of way

 

[Doodlebug]

They are still operatives of British Gas and working on their behalf so that's no excuse.

It's obvious that the installer patched the condensate pipe connection with a sealant, more than likely silicone. A proper condensate tee connection to the waste is required and any installer that values their reputation and cares for their customer's property would have fitted one at the outset.

Doodlebug, it's admirable that you are wanting to address this complaint, but in my opinion, you should stick to your own back yard before a flood gate of customers complaints land on your doorstep via this forum.

Up here, Scottish Gas are not too bad, except for their heavy handed sales tactics for items that are not needing replaced.

I will never defend poor workmanship, whether it was British Gas or not, but what I will say is, "it will be sorted".

 

[Doodlebug]

By the way System3, I'm more than happy to deal with any customer complaints, as long as I'm given a work request number, that's all I need. I would never ask for customer details as that is confidential, but any job can be traced via a work request number.

 

[Destroyer2813]

Just a question Doodle what posistion do you hold at BG?

 

[Barry98]

CEO lol kidding

 

[Doodlebug]

Don't make me angry!

 

[Rickster123]

Undercover boss!

 

[Billy Bob Bob]

CEO lol kidding

nah looks nothing like him the CEO was on watchdog recently,and thats not a dig doodle thats fact

 

[Doodlebug]

Just a question Doodle what posistion do you hold at BG?

Im a service and repair engineer mate.

 

[SimonG]

All comments aside it would be good for a report back from the op on the outcome of this.

 

[Billy Bob Bob]

All comments aside it would be good for a report back from the op on the outcome of this.

i agree

 

[Doodlebug]

All comments aside it would be good for a report back from the op on the outcome of this.

Is he still online?

 

[Rickster123]

Is he still online?

No he's been banned for using bg!

 

[villa_tom]

Is he still online?

I don't think they liked the can of worms they have opened. 🙂

 

[Guest123]

By the way System3, I'm more than happy to deal with any customer complaints, as long as I'm given a work request number, that's all I need. I would never ask for customer details as that is confidential, but any job can be traced via a work request number.

Again that's admirable that you want to both help and defend your employer, but you shouldn't have to do this. So far your companies complaint procedure has failed dismally having taken 2 weeks for a return visit, that has still not rectified the problem. It's as if the OP's problem with his condensate was not deemed to be important enough.

Let me describe my customer service. I had surgery last Tuesday and was back at my customers bathroom installation the next day. That's the main difference between a small business and a large conglomerate like British Gas, the smaller business will always "push the boat out" to make sure his bread and butter business doesn't suffer through a bad reputation while BG being the size that they are can in many cases swallow up complaints without much damage to either their workflow or their reputation.

Unfortunately in the case of any business, it's easier to get a bad reputation than a good one. People love gossip and bad news creates that. That is why most small businesses cannot afford such a terrible customer service as the OP has received.

 

[TBServices]

Hahahahaha, this thread was bound to happen. I'm just gutted I've missed the best bits!

Bet the OP is glad he paid well over the odds now. What a rip.

 

[wards]

ok so i see peeps defending bg and blaming subbies.
so a customer had an issue with bg and contacted me to service their fire.i attended but was unable to complete service as closure plate was fixed behind a marble panel(serviced by bg for ten years prior to me)so was unable to inspect catchment space,she got her son to remove marble so as i could proceed with service and to my horror i found the chimney full up to the letter box opening,cleaned it all out complete with 6 dead birds,took photos and notified heard nothing.wonder why?1 mistake maybe 10 i dont think so.

 

[TBServices]

ok so i see peeps defending bg and blaming subbies.
so a customer had an issue with bg and contacted me to service their fire.i attended but was unable to complete service as closure plate was fixed behind a marble panel(serviced by bg for ten years prior to me)so was unable to inspect catchment space,she got her son to remove marble so as i could proceed with service and to my horror i found the chimney full up to the letter box opening,cleaned it all out complete with 6 dead birds,took photos and notified heard nothing.wonder why?1 mistake maybe 10 i dont think so.

I had this a few weeks ago. "Serviced" for 6 years by BG, I took it out to find a full catchment space and the customer said the fire had never been removed during the previous services.

 

[wards]

not the only one them mmm?

 

[wards]

By the way not here to argue,just point out that they are not the A TEAM they make out to be.

 

[Doodlebug]

Again that's admirable that you want to both help and defend your employer, but you shouldn't have to do this. So far your companies complaint procedure has failed dismally having taken 2 weeks for a return visit, that has still not rectified the problem. It's as if the OP's problem with his condensate was not deemed to be important enough.

Let me describe my customer service. I had surgery last Tuesday and was back at my customers bathroom installation the next day. That's the main difference between a small business and a large conglomerate like British Gas, the smaller business will always "push the boat out" to make sure his bread and butter business doesn't suffer through a bad reputation while BG being the size that they are can in many cases swallow up complaints without much damage to either their workflow or their reputation.

Unfortunately in the case of any business, it's easier to get a bad reputation than a good one. People love gossip and bad news creates that. That is why most small businesses cannot afford such a terrible customer service as the OP has received.

You see this is what I'm struggling with here, I really can't see how this customer has been ignored, it just doesn't make sense, British Gas are now working harder than ever to retain customers and grow the bushiness, in the past the company have been losing as many customers as they have been gaining so as you can imagine with there being a lot more big boys out there trying to muscle in and take customers from British Gas (you've seen and heard the adverts), the company have had a wake up call, that they need to grow and not stand still, there's too much competition now. I would be very interested to find out more about this case as this really wouldn't be allowed to happen on my patch. I know as much as you about this case, all I can do is read the first post and make assumptions, we have no hard facts on this at present, so until we know more, I think we need to sit back and watch this space, I'm still waiting for a pm so I can help with this. Work request number is all I need.

 

[Doodlebug]

I had this a few weeks ago. "Serviced" for 6 years by BG, I took it out to find a full catchment space and the customer said the fire had never been removed during the previous services.

Im not going to lie, I've been behind some British Gas engineers and found the same, they get a very angry phone call from me. I'm tired of saying this now but, I will say it again "I know British Gas aren't perfect" (forget the A-Team adverts) but show me a company the size of British Gas that doesn't make mistakes.

 

[kay-jay]

By the way not here to argue,just point out that they are not the A TEAM they make out to be.

I agree but only from my experiences however that accounts for only a small percentage of the work that bg carries out.....

P.s im drunk🙂:beer:

Sent from my GT-I9100 using Tapatalk 2

 

[Guest123]

Customer has not been ignored, but taking 2 weeks as the OP has said to return to fix a mistake that should not have happened in the first place is NOT good customer service.

For the sake of the OP, I also hope that the situation gets resolved.....and soon.

 

[TBServices]

I learnt very quickly not to listen to a word a customer says. I had a woman say to me once, that fires never been taken out like tht before.

'Yes it has dear, I did it last year' I pulled the leisure plate off and sure enough as always I'd signed the back.

I think customers will always say what you want to hear. It's a psychology thing I think, they want you to feel good so you do a good job.

Actually, she asked me why I had taken it out, I think she thought I didn't know what I was doing at first lol.

The catchment space was literally a foot deep with soot and twigs.

I can tell from your posts (Tom and Doodle) that you obviously take your work seriously and don't cut corners, but its pretty obvious that many of your colleagues do.

 

[TBServices]

Customer has not been ignored, but taking 2 weeks as the OP has said to return to fix a mistake that should not have happened in the first place is NOT good customer service.

For the sake of the OP, I also hope that the situation gets resolved.....and soon.

I'd have been round the following day, regardless of the day/time it was. That's the difference.

 

[SafeGasInstall]

Very true, I've lost count how many times a customer has said "what's that?" (Pointing at my u-gauge) I've never seen anyone do this before, the engineer last year never did this" and sure enough, when I look at who was there last, yes it was me and I know for sure that I did use my u-gauge last year as I know 100% that I do the job right every time.

rule 1 : never trust a customer
rule 2 : always trust your sense
rule 3 : get paid and move along

 

[Rickster123]

525 views and over 80 replies. Wow. I'm not great b.g fan. They stitched me up years ago and never forgiven. However. If this thread hadn't contained b.g in the opening post it would've received half a dozen usual responses of "get the installer back". End of. There's not much more to say really.

 

[Doodlebug]

rule 1 : never trust a customer
rule 2 : always trust your sense
rule 3 : get paid and move along

Rule 1?
Isn't the person who started this topic a customer? 😉

 

[Guest123]

I'd have been round the following day, regardless of the day/time it was. That's the difference.

Completely agree, I would have been round as soon as possible too.

 

[tamz]

I'm sure you are a very good and conscientious employee Stephen but you know yourself what some of your colleagues and even management are like. Some ITL's and SM's only get the promotion because they are better at brown nosing and paperwork that they ever were at their job.
Keep fighting the fight mate.

 

[villa_tom]

Actually, she asked me why I had taken it out, I think she thought I didn't know what I was doing at first lol.

The catchment space was literally a foot deep with soot and twigs.

I can tell from your posts (Tom and Doodle) that you obviously take your work seriously and don't cut corners, but its pretty obvious that many of your colleagues do.

We could say that about any firm though TB. BG get put in the spotlight as they are one of the big players in all of this and their mistakes get blown up massively compared to other firms.
Weve all seen bad install/services/repairs by all sorts of firms big and small, but only the BG ones seem to get reported on.

 

[TBServices]

We could say that about any firm though TB. BG get put in the spotlight as they are one of the big players in all of this and their mistakes get blown up massively compared to other firms.
Weve all seen bad install/services/repairs by all sorts of firms big and small, but only the BG ones seem to get reported on.

Yes, and its because they charge over the odds and market themselves as "the gas board".

If joe bloggs does a bad job, it's cos he's crap/lazy, and he'll get a bad rep and eventually fold. If British gas do a bad job, their rep doesn't take a dent, and they can happily continue charging over the odds and offering bad advice on power flushes.

I genuinely believe workers like yourself and doodlebug are in the minority within BG.

 

[Nostrum]

..... British Gas are now working harder than ever to retain customers and grow the bushiness...

So 1980's , shaven is the way forward

 

[SimonG]

So 1980's , shaven is the way forward

Very sharp for this time of a saturday night 🙂

 

[Doodlebug]

So 1980's , shaven is the way forward

Lol spell check needed. I blame the tash. 🙂

 

[Guest123]

So in the TV commercial where all those engineers have big heads on wee bodies get fired out at light speed in their vans must have ended up in the Milky Way instead of the OP's house.

 

[Doodlebug]

So in the TV commercial where all those engineers have big heads on wee bodies get fired out at light speed in their vans must have ended up in the Milky Way instead of the OP's house.

I auditioned for the advert, was so funny, shame I didn't get the part. lol

 

[Doodlebug]

I heard it was a random draw

When I went to the extraordinary event for the new uniform, me and a couple of other lads auditioned for it just for fun, didn't expect to get the part and didn't. Lol

 

[Doodlebug]

Not the minority mate, I've never met a bad BG bloke to be fair. Some don't really talk to me as I'm a contractor but that's up to them. But when I'm stuck and I need one of their lads round they have been more than helpful and showed me things that I never knew.

Bad engineers don't last two minutes at BG mate, I've seen it happen. Leaks on jobs are par for the course really. I've done jobs and he to go back ask haven't tightened up a nut fully. Ok there or full blown house damaging leaks, but I've done it, I'm human, but I've been back fixed it, apologised and all is good.

I serviced a customers boiler about 2 months ago and to reach the boiler which was up high above washing machine, I supported myself off the ladders by putting my foot on the washing machine. I got called back, customer said "washing machine hasn't worked since I left" I immediately knew I must have been to blame, apologised and told her to get a quote for repair and phone me. She phoned me next day (on my rest day) to say the washing machine needed a pcb and would cost £400, I contacted my manager who reimbursed the customer all costs. Now this is what should happen when we get it wrong, were all human and mistakes do happen, if anyone on here states they have never cocked up, then I applaud them.

 

[Dannypipe]

I've never cocked up.

 

[Dannypipe]

£400 will buy you a fairly nice brand new washing machine!!

 

[TBServices]

£400 will buy you a fairly nice brand new washing machine!!

Not a Miele, which is what I'd expect if someone broke mine lol

 

[Dannypipe]

I've never cocked up.

Except for that pump I put in backwards, .....oh and the house I blew up. 🙂

(Joking if anyone who wants to employ me is reading this....it was just a small fire) 🙂 🙂

 

[Dannypipe]

MMMMmmmmm Miele. Pricey. LOL.

 

[Dannypipe]

Don't drink and forum. Some one was just saying that earlier.

 

[villa_tom]

When I went to the extraordinary event for the new uniform, me and a couple of other lads auditioned for it just for fun, didn't expect to get the part and didn't. Lol

it was probably that wig you had on

 

[TBServices]

MMMMmmmmm Miele. Pricey. LOL.

I have one, got it cheap, it's brilliant and ill probably die before it breaks

 

[dancinplumba]

just got boiler and fire service job, cos cust has to ring bg to come and do the work and they turn up 6 months later, so job done every 18 months not 12 so ends up paying for the years that no service done
nice :yes:

 

[Dannypipe]

Yeah, they make quality products. Not cheap though.

Our last washing machine lasted a week out of the warranty period and the engineer who came round to fix it, basically said, it's not economically worth repairing it. Can't remember what was wrong, but I had tried repairing it myself to no avail. So binned it, and bought another one from Curries. This one is now a month or two outside of the warranty period. So I'll probably need a new one soon. First one was Indesit, new one is Whirlpool I think. £320 if memory serves me right. I don't use the thing, not my domain.

 

[tamz]

I serviced a customers boiler about 2 months ago and to reach the boiler which was up high above washing machine, I supported myself off the ladders by putting my foot on the washing machine. I got called back, customer said "washing machine hasn't worked since I left" I immediately knew I must have been to blame, apologised and told her to get a quote for repair and phone me. She phoned me next day (on my rest day) to say the washing machine needed a pcb and would cost £400, I contacted my manager who reimbursed the customer all costs. Now this is what should happen when we get it wrong, were all human and mistakes do happen, if anyone on here states they have never cocked up, then I applaud them.

You were stupidly gullible on this occasion.

 

[TBServices]

Yeah, they make quality products. Not cheap though.

Our last washing machine lasted a week out of the warranty period and the engineer who came round to fix it, basically said, it's not economically worth repairing it. Can't remember what was wrong, but I had tried repairing it myself to no avail. So binned it, and bought another one from Curries. This one is now a month or two outside of the warranty period. So I'll probably need a new one soon. First one was Indesit, new one is Whirlpool I think. £320 if memory serves me right. I don't use the thing, not my domain.

At least they can be bought for a days wage these days. My mum said their first washer cost almost a months wages, but lasted 25 years lol.

 

[hammers4spanner]

How does a bg thread end up a thread about wash machines???

 

[tamz]

I remember as a lad (in the 60's ) my ma had a radiogram (a big teak wireless) that still had the price on the inside if the door. 87 guineas (£91.35) for a wireless in 1960?

 

[tamz]

Then onto radiograms and guineas! :lol:

 

[dancinplumba]

How does a bg thread end up a thread about wash machines???

and radiograms lol

 

[Doodlebug]

I have one, got it cheap, it's brilliant and ill probably die before it breaks

Or I stand on it. Lol 🙂