Potterton Icos error codes?

[Robert Tyrrell]

Got a Potterton Icos system HE24 and it's not firing so some advice please
I have followed the MI and as a result I've replaced the ignition transformer as there was no spark at all.
I got it sparking but it wouldn't stay lit so next was the flame sensing device and lead.
Now it doesn't spark at all and I'm getting a H5 fault that I can't identify. It won't reset either.
As soon as its switched on it goes to H5.
Potterton support are shut from 5pm (Whats that about?) so I'm asking on here.
All sensible advice appreciated 🙂

 

[townfanjon]

Potterton icos , Robert what have you got ?

 

[Harvest Fields]

😛😛😛That’s two boilers Mate.😛😛😛😛

 

[Robert Tyrrell]

Doh - Ideal not Potterton. Good job they didn't answer then 😳

 

[Harvest Fields]

Should this be in gas safe only forum?

 

[Robert Tyrrell]

Err - I thought that it was, that's what I logged into anyway

 

[Harvest Fields]

Got a Potterton Icos system HE24 and it's not firing so some advice please
I have followed the MI and as a result I've replaced the ignition transformer as there was no spark at all.
I got it sparking but it wouldn't stay lit so next was the flame sensing device and lead.
Now it doesn't spark at all and I'm getting a H5 fault that I can't identify. It won't reset either.
As soon as its switched on it goes to H5.
Potterton support are shut from 5pm (Whats that about?) so I'm asking on here.
All sensible advice appreciated 🙂

Isn’t H5 something to do with PCB OR SENSOR?

 

[Harvest Fields]

Err - I thought that it was, that's what I logged into anyway

Yep you are correct. It is. I must need flipping glasses. Or I need to lay of the Jack?

 

[Robert Tyrrell]

Yep - probably but I need to know what it means before I try explain to my customer why they have to pay out more money to get the thing fixed

 

[Harvest Fields]

Yep - probably but I need to know what it means before I try explain to my customer why they have to pay out more money to get the thing fixed

Did you remove the pcb? Check all connections including jumpers and check leads to all sensors

 

[ShaunCorbs]

Yep you are correct. It is. I must need flipping glasses. Or I need to lay of the Jack?

😀 will arrange the appointment in the morning

 

[Harvest Fields]

😀 will arrange the appointment in the morning

Clearly I have been staring at this bag of nails for too long

 

[ShaunCorbs]

Clearly I have been staring at this bag of nails for too long

View attachment 31941

Don't forget your adj spanner on top of the spur

 

[Harvest Fields]

Not mine mate. Custards. He uses them for the filling loop.🙄🙄

 

[Robert Tyrrell]

Did you remove the pcb? Check all connections including jumpers and check leads to all sensors

Did a quick check but couldn't really see anything loose and actually don't know about the jumpers. What do they look like?

 

[Harvest Fields]

This

 

[Robert Tyrrell]

Cheers but I don't recall seeing anything like that. I'm going back in the morning so I'll have a closer look.

 

[Harvest Fields]

Cheers but I don't recall seeing anything like that. I'm going back in the morning so I'll have a closer look.

They are on the PCB

 

[king of pipes]

H5 is a pcb fault loose connection if your lucky , check the condense trap is clear they are renown for blocking and backing up into the heat x . cheers kop

 

[Robert Tyrrell]

Update on this - H5 persisted no matter what I did and I couldn't find a loose jumper so I called there support line and found out that there should be 3 jumpers on this model. The third one had fallen out and was wedged behind a box of washing powder adjacent to the boiler 🙂.

Checked everything I could think of after that as it still wouldn't fire properly, apart from the one thing that looks as though it's causing the problem - the gas valve. Checked the voltage on that and (can't remember exactly what it was but it was wrong - less than 100v DC) so I've told the customer and now they're considering having a new boiler fitted for peace of mind, and the warranty 🙂