J
jimaardvark
Hi there,
Hi there,
I’m hoping someone can comment on service I’ve received from a plumber – as I’m really not happy and want to know if I have any recourse to complain/not pay?!
I have a Worcester Greenstar 35CDi boiler, and the hot water stopped working. I Googled which plumbers in my area were Worcester certified and got someone to come out and take a look. To cut a long story short, over a period of two months, they visited three times and are charging me a total of £1,369 having replaced pretty much every part.
The first visit, the guy said he had no idea what was wrong, but would replace the Pump head. This worked for a few weeks, but then the same problem occurred. On the second visit, he replaced the pump head again (but didn’t charge me for the part) and also replaced the diverter valve and fan. This again fixed the problem for a few weeks and the same thing happened. At the third visit the replaced the pump head (again – no charge for the part) as well as the plate to plate heat exchanger and circuit board. At no point did they seem to have any idea what the problem was, and they just seemed to be guessing.
I’ve actually already paid a total of £855 for parts and labour, but I have not paid my final bill yet of and other £514 because by this stage I would have been much cheaper just buying a brad new boiler!
Does anyone have any comment or advice. I would hope a certified plumber should be able to pin point the problem and only replace the required part – rather than a scattergun approach they seem to have employed, which has finally fixed the problem, but only by gradually replacing every single part in the boiler!!
Do I have any recourse to not pay here?
Thanks in advance for any help
Hi there,
I’m hoping someone can comment on service I’ve received from a plumber – as I’m really not happy and want to know if I have any recourse to complain/not pay?!
I have a Worcester Greenstar 35CDi boiler, and the hot water stopped working. I Googled which plumbers in my area were Worcester certified and got someone to come out and take a look. To cut a long story short, over a period of two months, they visited three times and are charging me a total of £1,369 having replaced pretty much every part.
The first visit, the guy said he had no idea what was wrong, but would replace the Pump head. This worked for a few weeks, but then the same problem occurred. On the second visit, he replaced the pump head again (but didn’t charge me for the part) and also replaced the diverter valve and fan. This again fixed the problem for a few weeks and the same thing happened. At the third visit the replaced the pump head (again – no charge for the part) as well as the plate to plate heat exchanger and circuit board. At no point did they seem to have any idea what the problem was, and they just seemed to be guessing.
I’ve actually already paid a total of £855 for parts and labour, but I have not paid my final bill yet of and other £514 because by this stage I would have been much cheaper just buying a brad new boiler!
Does anyone have any comment or advice. I would hope a certified plumber should be able to pin point the problem and only replace the required part – rather than a scattergun approach they seem to have employed, which has finally fixed the problem, but only by gradually replacing every single part in the boiler!!
Do I have any recourse to not pay here?
Thanks in advance for any help