Advice on poor service received

[doitmyself]

If my doctor says he is unsure of a diagnoses I respect him for his honesty rather than report him for incompetence.

But you would expect him to seek a second opinion by referring you to another doctor or a consultant at the hospital. You certainly wouldn't expect him to say, " I think it may be your kidneys, so I will arrange for them to be removed and put you on dialysis".

 

[Dan-HybridHeat]

I've had a similar issue before whilst repairing a boiler a few years ago - although not to the extent of £1300! After i misdiagnosed a faulty PCB for a fan I stumped up the cost of the PCB myself and charged no extra to the customer. As previously said it is a learning curve for the engineer, and with the amount of money it has cost him you can guarantee he will have learnt from it and he won't make the same mistakes again.

If you have agreed as a customer for him to continue changing parts at your expense though I don't think there's too much you can expect from him. I think some sort of agreement should be made for you to meet halfway as it's fault on both sides here by the sounds of it.