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Armitage shanks new mixer tap problem

View the thread, titled "Armitage shanks new mixer tap problem" which is posted in UK Plumbers Forums on UK Plumbers Forums.

Installed a new mixer tap armitage shanks contour 21 to a disabled toilet.
However water just continues to come out and will not switch off. Even taking handle off to enable full turns.
Tested it with hot supply only and DOES TURN OFF. Tested cold supply only and doesn't switch off.
Surely it can't be water pressure???
 

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