Just wasted a few hours reporting landline fault to BT.
Did normal tests, phone plugged into master socket, internal socket etc.
Engineer booked subject to my agreement to pay £129.99 for any fault within the property.
As all wiring and socket were done by BT I was reluctant to pay for fault on BT equipment.
The people at BT were reading from a script and much pressure was put on me to agree the charge unconditionally.
Only after extensive correspondence via the internet did BT concede responsibility up to main socket.
They knew problem was at or prior to main socket because that was where they tested the phone.
Extortion best describes how I feel.
Did normal tests, phone plugged into master socket, internal socket etc.
Engineer booked subject to my agreement to pay £129.99 for any fault within the property.
As all wiring and socket were done by BT I was reluctant to pay for fault on BT equipment.
The people at BT were reading from a script and much pressure was put on me to agree the charge unconditionally.
Only after extensive correspondence via the internet did BT concede responsibility up to main socket.
They knew problem was at or prior to main socket because that was where they tested the phone.
Extortion best describes how I feel.
