Hi guys,
I work for a manufacturer and got called to a job today under warranty as the customer had reported co alarm going off, just want to get your opinion and how you would have acted on the situation...
So, alarm goes off, they call transco out who cap the gas off at the meter and say that the "dark stains" above the boiler as strong signs of carbon monoxide - these "dark stains" turned out to be shadows lol.
Anyway, so I arrive this morning, first job of the day. First thing I do is purge my analyser outside in fresh air and then do a room CO check with the gas still capped at the meter, so no appliances running. It peaked at 60ppm in the back end of the house, and I was getting about 37ppm at the front.
I reconnected the gas and put the boiler on full rate with the case on and rechecked the CO in the room, there was no movement. So I continued to carry out all safety checks on the boiler and confirmed the safety of the appliance. As I work for a boiler manufacturer, I haven't got other appliances on my ticket so I was unable to test them.
But I was concerned as I was picking up 60ppm in the house with no appliances running. I spoke to my lead engineer who found a document saying that if you find between 30-100ppm in the house then you have to evacuate property and a gas operative can investigate for 30mins. And anything greater than 100ppm, you should not enter property.
It then goes on to say that if you are finding CO with no appliances running then you should call the esp, which I did after recapping the gas supply, assuming they'd have CO detectors to try and trace the cause. But apparently they don't do anything with CO and don't have detectors, there was no answer at the neighbours so they capped their gas as a precaution.
The guy from transco then wanted me to come and reconnect their gas as I said the boiler was ok. I said that I'm not reconnecting the gas as I'm not able to test the other appliances and also I am unsure of where the CO is coming from.
Then the customer phoned in to the office saying that the transco guy has capped off the other appliances, except for the boiler and the customer wants me to come back to reconnect gas. Again, I refused to do so as I'm not sure where the source of the CO is from.
I spoke to my lead engineer again as the office were pestering me to go back and have another look, but he said not to bother as it's not a warranty issue and they need to get someone in with the CMDDA1 qualification so they can trace this CO issue and resolve.
Would you guys have reconnected the gas for them, or left is disconnected? How would you have acted?
Sorry for the long thread, hope you enjoyed the read as it's been a pain in the arse day with that job!
Thanks in advance 🙂
I work for a manufacturer and got called to a job today under warranty as the customer had reported co alarm going off, just want to get your opinion and how you would have acted on the situation...
So, alarm goes off, they call transco out who cap the gas off at the meter and say that the "dark stains" above the boiler as strong signs of carbon monoxide - these "dark stains" turned out to be shadows lol.
Anyway, so I arrive this morning, first job of the day. First thing I do is purge my analyser outside in fresh air and then do a room CO check with the gas still capped at the meter, so no appliances running. It peaked at 60ppm in the back end of the house, and I was getting about 37ppm at the front.
I reconnected the gas and put the boiler on full rate with the case on and rechecked the CO in the room, there was no movement. So I continued to carry out all safety checks on the boiler and confirmed the safety of the appliance. As I work for a boiler manufacturer, I haven't got other appliances on my ticket so I was unable to test them.
But I was concerned as I was picking up 60ppm in the house with no appliances running. I spoke to my lead engineer who found a document saying that if you find between 30-100ppm in the house then you have to evacuate property and a gas operative can investigate for 30mins. And anything greater than 100ppm, you should not enter property.
It then goes on to say that if you are finding CO with no appliances running then you should call the esp, which I did after recapping the gas supply, assuming they'd have CO detectors to try and trace the cause. But apparently they don't do anything with CO and don't have detectors, there was no answer at the neighbours so they capped their gas as a precaution.
The guy from transco then wanted me to come and reconnect their gas as I said the boiler was ok. I said that I'm not reconnecting the gas as I'm not able to test the other appliances and also I am unsure of where the CO is coming from.
Then the customer phoned in to the office saying that the transco guy has capped off the other appliances, except for the boiler and the customer wants me to come back to reconnect gas. Again, I refused to do so as I'm not sure where the source of the CO is from.
I spoke to my lead engineer again as the office were pestering me to go back and have another look, but he said not to bother as it's not a warranty issue and they need to get someone in with the CMDDA1 qualification so they can trace this CO issue and resolve.
Would you guys have reconnected the gas for them, or left is disconnected? How would you have acted?
Sorry for the long thread, hope you enjoyed the read as it's been a pain in the arse day with that job!
Thanks in advance 🙂