Customer supplying goods

[magicno1]

Had a real crappy day today. One customer asking about supplying his own boiler etc just one after another at the mo!
how do you all deal with this scenario regards them supplying etc?
would be good to get a few opinions together!
cheers

chris

 

[woodsy]

Definite no no for me as you end up with bits missing which they don't want to pay you extra for standing about for or they want you to tell them exactly what they need to buy- for nowt of course or their boiler has a fault which they expect you to sort - for nowt again.

 

[Dotty]

Work it to your favour. Apply idiot tax.

Make sure you agree exactly what you will be supplying and charge accordingly.

Don't turn the clock off when he has to go and get something he's forgotten.

 

[Leo21]

Depends on how you are for work, avoid it if you can.

 

[townfanjon]

Let them supply it , warn them your price goes up if anything is wrong , missing , damaged etc
Just put your labour up to compensate .
I find this is happening all the time these days , the reason ... THE INTERNET

 

[townfanjon]

Let them supply it , warn them your price goes up if anything is wrong , missing , damaged etc
Just put your labour up to compensate .
I find this is happening all the time these days , the reason ... THE INTERNET

 

[Darren Jackson]

I am happy to install a customers own goods that they have supposedly got a bargain buying on the net with. They know my hourly rate before I start any work and I make it perfectly clear that the clock is ticking even if things are missing or defective and they need to go and get more materials. It usually turns out to be more expensive for them in the end and they regret it afterwards, but hey I get payed and you can't educate corned beef can you! Oh and I don't guarantee their gear neither.

 

[Stoney Ground]

If I have supplied and fitted a boiler, and there is any issue I will go back to the customer and see what it is and try to resolve. I will contact manufacturer or supplier and arrange repair or replacement even meet engineers on site.

If they have supplied it and I have just installed I would go to site but it would be chargeable, even if it was just to tell them they need to phone manufacturers.

 

[Stoney Ground]

If I have supplied and fitted a boiler, and there is any issue I will go back to the customer and see what it is and try to resolve. I will contact manufacturer or supplier and arrange repair or replacement even meet engineers on site.

If they have supplied it and I have just installed I would go to site but it would be chargeable, even if it was just to tell them they need to phone manufacturers.

 

[Aquazone]

I avoid it if I can help it, and recently the workload has been good. I have found out these customers in the past would argue about everything, and god forbid if anything goes wrong with their stuff and incurs extras. They are slating you left, right and centre saying you put up price mid job.

 

[woodsy]

Agree with the sentiments of just fitting and charging if anything of theirs is wrong but as to getting paid it never happens and you end up getting slagged off as said for extra charges if you try. You don't get people saying to a builder I'll buy all the materials and you just turn up to do the work- and it only happens because we as gas engineers collectively allow it to happen

 

[magicno1]

One cust last week argued the cost of a new pcb for an ideal icos- so he bought a recon on flea Bay!!! Then fitted it himself!!!!! Then had the balls to ring me saying he's got explosive ignition so I told him £100 call out and probably a new fan or electrodes and ain't heard nothing more!
Unbelievable!
I'm ok for work load always am fortunately but as you say it's getting a lot worse

 

[magicno1]

One cust last week argued the cost of a new pcb for an ideal icos- so he bought a recon on flea Bay!!! Then fitted it himself!!!!! Then had the balls to ring me saying he's got explosive ignition so I told him £100 call out and probably a new fan or electrodes and ain't heard nothing more!
Unbelievable!
I'm ok for work load always am fortunately but as you say it's getting a lot worse