Honeywell issues

[Billy Bob Bob]

over the last 3 months i have replaced about 20 Honeywell stats in warranty RF units are most affected,but the entire range has issues,apparently some part of them Honeywell make,they cant keep up with demand so have outsourced it to a third party,they have allegedly known about this problem for a while,i had a brand new one today faulty out of the box ,large invoice and a ****ed off letter heading honeywells way,i am not replacing there crap foc in warranty for them that should be there problem not mine

 

[Killy Bing]

Ive fitted danfoss so far.
quite glad reading this

 

[Billy Bob Bob]

looking closely at deltadore now,i have fitted honeywell for years after draytons become crap,can not and will not accept constant repeat visits to replace bad kit in my time costing us money

 

[smtplumbing]

see if fit honeywells as they come with the stand if not its danfoss

 

[Reg Man]

Surprised and disappointed with your Honeywell experience. For me they were always the best control systems. let us hope that they have not slipped off the ladder.

 

[Billy Bob Bob]

Surprised and disappointed with your Honeywell experience. For me they were always the best control systems. let us hope that they have not slipped off the ladder.

11 years i have been fitting them steve,this is clearly a glitch but its getting ridiculous the amount failing ,had one rf die after a month,replacement after a fortnight ,not good enough IMHO either losing signal or temp range all to pop,had 3 wired prog stats fail one counting its time backwards,2 others 5 mins out on time settings added to each min,had 5 prog rf just fail totally,could not even bypass on receiver and several wired digi stats just ignoring commands to come on i was fully honeywell committed for a long time but cant go on costing my time and money

 

[smtplumbing]

gas man with faulty ones do you call them and they send one out or do you need to tanek backt ot the merchants

 

[Ray Stafford]

over the last 3 months i have replaced about 20 Honeywell stats in warranty RF units are most affected,but the entire range has issues,apparently some part of them Honeywell make,they cant keep up with demand so have outsourced it to a third party,they have allegedly known about this problem for a while,i had a brand new one today faulty out of the box ,large invoice and a ****ed off letter heading honeywells way,i am not replacing there crap foc in warranty for them that should be there problem not mine

Mark, are these going in near any military bases?

I know it sounds strange, but our return rate on RF is noticeably higher in Portsmouth, Gosport and Aldershot.

Notice any common factor? 🙂

I have a theory that the military are radiating on some bandwiths that are supposed to be reserved for civvy purposes.

 

[Reg Man]

Come on our forum "Honeywell" and give us some reassurance.

 

[Ray Stafford]

Come on our forum "Honeywell" and give us some reassurance.

They aren't able to read it Reg Man, as its in the Arms.

 

[Killy Bing]

Mark, are these going in near any military bases?

I know it sounds strange, but our return rate on RF is noticeably higher in Portsmouth, Gosport and Aldershot.

Notice any common factor? 🙂

I have a theory that the military are radiating on some bandwiths that are supposed to be reserved for civvy purposes.

Or are there ups2's installed

 

[Ray Stafford]

Or are there ups2's installed

UPS2 issue seems to be gone now they all have the suppressor lead.

 

[solutions]

I had 2 honeywell 2 channel programmers fail straight out of their boxes last week. They have been the exception mind.

 

[Ermintrude]

My favourite is the cm95 when screens cooked some lots of them..... We use Myson mptrf now.

 

[bert large]

I had a ST9100s fail after three days last week & a T6360 stat fail after three weeks. Both hard wired units. Unheard of before. I changed to Honeywell about five years ago after having a lot of Danfoss failures.
I'm guessing this is down to a Chinese quality issue.

 

[Billy Bob Bob]

gas man with faulty ones do you call them and they send one out or do you need to tanek backt ot the merchants

no have to take them back

 

[Billy Bob Bob]

Mark, are these going in near any military bases?

I know it sounds strange, but our return rate on RF is noticeably higher in Portsmouth, Gosport and Aldershot.

Notice any common factor? 🙂

I have a theory that the military are radiating on some bandwiths that are supposed to be reserved for civvy purposes.

no nearest army base 40 miles away

 

[mfgs]

I started fitting Honeywell 3 years ago and have only had 2 go wrong on that time. I am hoping I don't get a load of calls now from angry customers.

 

[Centralheatking]

Centralheatking has lunch with the head of combustion and controls for Honeywell
Uk and Eire from time to time and has his personal email phone etc I will call Mark's
uk sales chief Gavin on Thursday and put all comments fwds - please can you email
the problems direct to me at centralheatking@btinternet.com and I will fwdsthem to Gavin and coopy Mark into the traffic CHK

OTE=Ray Stafford;620662]They aren't able to read it Reg Man, as its in the Arms.[/QUOTE]

 

[Billy Bob Bob]

Centralheatking has lunch with the head of combustion and controls for Honeywell
Uk and Eire from time to time and has his personal email phone etc I will call Mark's
uk sales chief Gavin on Thursday and put all comments fwds - please can you email
the problems direct to me at centralheatking@btinternet.com and I will fwdsthem to Gavin and coopy Mark into the traffic CHK

OTE=Ray Stafford;620662]They aren't able to read it Reg Man, as its in the Arms.

[/QUOTE]
will sort this Thursday probably chk ,will email you the info,got a invoice night tomorrow

 

[Ray Stafford]

a T6360 stat fail after three weeks.

Bl00dy hell. I would have said that at T6360 honeywell stat was just about the most bullet proof control on the market.

I just checked - we have only replaced 12 T6360 roomstats in warranty since 2008 which is as far back as I can access from home. Thats a failure rate of less than 1 in 1000!

 

[Ermintrude]

Ray out of interest is the Siemens RDJH thingy the inverse 1 : 1000, that is for every one actual sale 1000 replacements?

 

[Ray Stafford]

Ray out of interest is the Siemens RDJH thingy the inverse 1 : 1000, that is for every one actual sale 1000 replacements?

Don't sell them Guy, so couldn't comment.

Normally, hard wired controls have a return rate of about 1%. This is actually the same as any product which runs on electricity - they are all weirdly similar.

The longer a product remains on the market, the lower the return rate - normally because the manufacturer irons out any production issues, and the customers learn how to fit them and to avoid any common pitfalls.

 

[Ermintrude]

Oh they are a brilliant product! Honest.

 

[Ray Stafford]

Oh they are a brilliant product! Honest.

I can sense your enthusiasm from here. 🙂

 

[gasmanrob]

Not the rf ones sending 3 of them back this week. Was going Honeywell but now I'm not sure

 

[Ermintrude]

Myson mptrf

 

[kozak1968]

Changed a few st 9400c just out of warranty.... Customer on honeywells case at the moment.