I always charge pensioners more! You KNOW they're going to call you back for some random reason, and I've heard the skint thing to many times. Sob stories don't pay my bills.
Cue the abuse.
I feel I need to correct my post a little. I do look after pensioners, try to give good advise and not do unnecessary work. The same as every other customer I work for. I've heard so many sob stories in immune.