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It's interesting to note that a B.G subsiuary doesn't mind screwing over it's parent company.

As per others, nice but back breaking 2 hr job, materials are already to hand.
 
followed behind dynarod a couple of times when the £1000 limit has been reached. On one occasions I took 4 hours to resolve problems that they didnt manage in 2 days!!!!!!!!!!!!!!!! eg leaking watermain, they replaced all the pipework in the roof space to cws tank, but no leaks showing on ceilings!!, actual leak behind kitchen sink, 2 cuts and insert 2 comp unions and done and dusted. just took a while to isolate which part off the incoming main was leaking.
 
Sounds to me they want to repair the problem correctly and its within your cover policy. They have the advantage of seeing the job first hand while we are looking at a photo over the net. Time to trust a tradesman me thinks.
 
b an q do a great drain connector similar to the supersleeve to plastic you just need 2 1/2" of drain to be able to connect onto and a 4" slip socket job done i would do it for a grand your not near blackburn by any chance
 
If you didn't have insurance then things would be different. That said if the clay pipe is definitely 100% in tact I would have popped a kcal pine dc1 I there and fixed it by now. Why should you put up with the hassle so they can skin a few bob. Seriously DC1 drain connector then you have a 110mm socket presented above the floor you may need a slip coupling both parts cost less that £30.
 
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