Job Opportunity in Dubai

Dubai Dan · Sep 5, 2019

Good Evening...

A British owned Sanitaryware manufacturer in the UAE is looking for a Technical Support Specialist to join the Technical Department in the Dubai (UAE). please see the Job Specification below:

Role Summary:
Supports the Technical Team and service-related operations

Job Description

Work closely with the Project, Retail and Trade divisions to support in Product Technical cases being resolved efficiently.
Perform analyses, create reports, and assist to implement emergency plans.
Advise and instruct the service technicians in regard to cases.
Assist in planning spares parts before case visit to resolve on first occasion.
Support and maintain the standards of the technicians including uniforms and tools.
Carry out regular training schemes to ensure technicians are up to standard to complete the work.
Create and maintain working relationships with Key Contractors and Clients for preventative measures.
Recommends changes to products or services to fulfill customer needs.
Participate in root cause analysis and communicate findings to other departments and management.
Able to juggle priorities to meet deadlines without cutting corners.
Follow-up and take responsibility for unresolved issues or escalations.
Helping improve and develop the knowledge and skills of others.
Must be willing to Travel at short notice.

Core Competencies

Plumbing/Construction industry qualification (NVQ 2/3 or equal equivalent)
Knowledge and background in plumbing/bathroom installations.
Excellent English language written and verbal communication skills.
Ability to work and contribute within a team environment.
Ability to work to deadlines and perform accurately in pressure situations
Strong personality, with a hands-on mentality
Able to work on own initiative to develop the team

If you are interested please send your CV. (Contact details removed by staff, please contact the member directly if you are interested in this job)

Regards

Daniel