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View the thread, titled "Leak in customer house." which is posted in UK Plumbers Forums on UK Plumbers Forums.

Again you're assuming the customer was competent to decide water should be isolated. You're confusing common sense with the law which rarely agree.

If the customer is bright enough to repair the leak, he’s bright enough to isolate the water. He would’ve had to isolate the water to repair it.
 
Kind of depends on each parties definition of "agreed", if the OP said I'll be there in 20 mins and customer said it was OK for a few days is very different to a distressed customer being told the OP will be there in 2 days take it or leave it.

If the customer was not happy then they should of got someone else to repair the leak quicker. Or turn the water off
 
Again not what the law says.

So you’re a lawyer as well now? Clever man really aren’t you? I’m amazed you’d lower yourself mingling with us mere lowly plumbers being a superior instrument technician and representative of commercial law
 

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Leak in customer house.
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UK Plumbers Forums
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Ryooo,
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